Mid level : Warranty Claims Validator

Required languages

Turkish

Company

Accenture

Location

Prague

Type of job

Part-time

Seniority/experience

Mid level

Department

Customer Service

Category

Other jobs

THIS IS WHAT WE DO IN ACCENTURE
We solve our clients' toughest challenges by providing unmatched services in
strategy, consulting, digital, technology and operations. We partner with more
than three-quarters of the Fortune Global 500, driving innovation to improve the
way the world works and lives. With expertise across more than 40 industries and
all business functions, we deliver transformational outcomes for a demanding new
digital world.

Accenture Technology powers digital transformation through services designed to
reinvent client application portfolio and a new style of IT. We combine business
and industry insights with innovative technology to drive growth for business of
our clients..

Job specification:
Warranty Claims Validator is responsible to review and process warranty claims
in a timely and qualitatively adequate manner within contracted Service Level
Agreement.
Supplier Warranty Agent’s responsibilities include determining responsibility
based on available documentation and correctly assign claims. Attach available
documents, provide additional information and advising suppliers with the
process. Based on need provide assistance in communication between client
locations on conference calls.

Responsibilities:

* Verification and analysis of warranty claims based on available resources
* Documenting and adding comments
* Investigating warranty claims, facilitating recovery and assigning
appropriate responsibilities
* Coach rest of the team on quality aspects or new learning when required (in
person or via conference calls)
* Implement practices to improve operational efficiencies
* Delivers a service to the client in an effective manner
* Always adheres to contractual service levels across the client base
* Demonstrates excellent problem solving ability, escalates to the supervisor
when necessary
* Flexible approach and actively looks for ways to grow skills and experience
within the team

REQUIREMENTS:

* Native / Advanced Turkish speaker (C1/C2)
* Knowledge of Russian language is required (B2 - speaking not needed)
* Communicative level of English is required (B2)
* Polish language is nice to have (B1 - speaking not needed)
* Interpersonal skills to deal with suppliers, warranty engineers
* Data processing accuracy, detail oriented
* User level MS Office
* Organized, timely, pro-active and highly productive
* High School diploma
* Good team player

WE OFFER:

* Position in the world’s leading global company
* Professional growth based on performance
* Continuous training
* Wide range of benefits – 5 weeks of holiday, meal vouchers,
recreation/wellness vouchers, pension/life insurance etc.

HOW TO APPLY:
If you are interested in working with us please send us your resume and short
application letter.
By providing us your personal data in your CV, you have allowed Accenture to
process and file your CV in the HR database. Your personal data will be used for
the internal HR needs of Accenture only.
At the same time you confirm herewith that the personal data as stated in the CV
you have sent to us is true and accurate.

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