Hot Warranty Claims Validator with Italian and French

Seniority

Junior

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

Category

Admin jobs

  • Bonuses
  • Contribution to vacations or recreational activities
  • Flexible working time
  • Meal vouchers or meal contributions
  • Courses and training
  • Caffeteria
  • Refreshments
  • Sick days
  • Company events and teambuilding

THIS WILL BE YOUR TEAM:


We are small international team of 7 based in new modern Visionary office right next to the metro station. Our team collaborates with other delivery center located in India. We are focused on work-life balance with flexible working hours. Our team members participate in various company activities like volunteering, team buildings, we go out for lunches or dinners. 


THIS WILL BE YOUR ROLE:


We act as a middle step between our client, representing agricultural/lawn care industry, and their dealership located worldwide, covering a service in Portuguese, French, German, Turkish, Italian, Polish and Russian language. Our role is to support client in correct warranty claim validation, eliminating unjustified costs and if necessary, identifying and addressing suspicious behaviors of dealers. On the other hand, we cooperate also with dealers to understand their challenges in various repairs, guiding them through the process to solve any discrepancies being in breach of defined warranty agreements.

Your main responsibility will be written communication with client’s dealer and daily usage of foreign languages. You will be learning basics of mechanics, verifying claim information using several client’s online tools like parts catalogue or technician’s advisory tool and SAP. No prior automotive/mechanical or SAP knowledge is required for this role as team will provide you with the necessary training.

You will get an opportunity to meet our client representatives who are visiting us yearly and participate in regular conference calls related to process clarifications. You can improve your knowledge of PC tools and learn operating new applications used in the corporate world. It is important that all our activities are performed accurately and that we respect the given deadlines.


THIS IS WHAT YOU ALREADY HAVE: 


 enjoy communicating in foreign languages

- good knowledge of English (company, client and team core language)

 friendly and open-minded, having efforts to learn and improve

 independent, good decision-making ability and retentive memory

 focused to deliver required performance results but also detail oriented

 like to share knowledge and experience

 ready to support your co-workers, help one another when a need arises

 have at least basic knowledge of MS Office package (Outlook, Excel, Word)

 

This is what we do in Accenture:

We solve our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives. With expertise across more than 40 industries and all business functions, we deliver transformational outcomes for a demanding new digital world.


Accenture Operations combines technology that digitizes and automates business processes, unlocks actionable insights, and delivers everything-as-a-service with our team's deep industry, functional and technical expertise. So you can confidently chart your course to consuming your core business services on demand, accelerate innovation and speed to market. Welcome to the "as-a-service" business revolution



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