UK Customer Order Service Representative

Required languages

EnglishProficient

Seniority

Junior

Location

Prague

Type of job

Full-time

  • Bonuses
  • Meal vouchers or meal contributions
  • Contributions to sport, culture or past time activities
  • Company events and teambuilding

Our Client is a global leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions. At home, at work, in healthcare facilities, classrooms, stores, or restaurants, our client offers interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces. As an integral part of the team, you will be efficiently managing customer orders, inquiries, billing and transportation claims for their UK market. You will be providing best level of customer service whilst maximizing sales opportunities.


Main Responsibilities

  • Process orders: order entries and confirmations, follow up’s, shipment creations and transport bookings.
  • Handle customer inquiries: providing lead times, order status’ and product availability.
  • Verifying pricing.
  • Handle claims: shortages, damages, pricing adjustments, credit & debit returns.
  • Provide sales support and provide best level of customer service possible, to meet targets.
  • Liaise with external and internal vendors, (3rd party orders/triangulation orders).
  • Help to promote the launch of new products.


Your Profile

  • You are a native (or near-native) English speaker.
  • You have strong interpersonal communication skills and a customer-centric approach.
  • You have relevant experience in customer service support, order management, and/or data entry.
  • You are detail orientated with strong analytical skills.
  • You are excellent at problem-solving.
  • You have the ability to both work effectively in a team and independently.
  • You are proactive with a positive attitude and work ethic.
  • You are a team player who enjoys the company of awesome colleagues.


We Offer You

  • Full-time employment.
  • Fully paid training.
  • 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 days maximum).
  • Wellbeing vouchers of 12 000CZK per year (accrual commences after probation, 1 000CZK vouchers/month paid at 6-monthly intervals).
  • Meal vouchers (commence after probation period).
  • 50% or 100% discounted Multisport membership (www.multisport.cz).
  • Ongoing training sessions and personal development endeavors.
  • Free Czech language classes.
  • Frequent team building & social events.
  • Business trips as applicable.


Paid Training and Free Development

We provide full training to equip you with brilliant communication skills and a sound grounding in the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.


Interested? Here’s the Process …

                                                 

1.     Apply Online at www.theiconadvantage.com     

2.     Recruitment Screening Call  

3.     In-Person Interview  

4.     Follow Up Interview/Assessment           

5.     Hired


GOT A QUESTION?

We’d love to chat with you! Email us at careers@icon-cc.com or simply call our Talent Acquisition Team on +420 221 709 204 for a chat!



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