Hot Travel Customer Care Specialist

Required languages

English

Seniority

Junior

Company

Daytrip

Location

Prague

Type of job

Full-time

  • Discount on company products or services
  • Dog-friendly office
Join the Daytrip team as a Travel Customer Care Specialist and build on your professional skills, while helping us become a globally recognized travel brand!

Our young team of customer focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for travelers across the globe!

What the job entails:
- Answering customer questions by email, checking their bookings for accuracy
- Actively handling last minute bookings and answering online chat questions
- Resolving urgent matters over the phone, redirecting clients to appropriate channels
- Flexible, rotating schedule (we operate on a 24 hour schedule)

What we are seeking:
- full English proficiency (C1 - C2)
- optimistic individuals that want to grow professionally, with a built-in can do attitude
- people who thrive in a fast-paced environment, with a high level of attention to detail
- effective communication with clients primarily in writing, and over the phone
- people who work effectively as part of a hyper-motived international team, and individually
- ability to navigate through multiple systems (Slack, ticketing and booking software, etc)
- hospitality and/or tourism experience preferred, but not required

What you can expect from us:
- learning from a team of highly driven professionals
- possibility to incorporate own ideas & take on different roles outside customer care
- interacting with travelers from all over the world
- opportunity to participate in a unique project changing the world of travel
- informal office environment, within a short walking distance from I.P. Pavlova
- office Yoga classes, summer barbecues in our garden
- international team from over 15 nationalities and counting!

Daytrip Customer Care Specialists have progressed to positions in Logistics, Marketing, Sales, Content Writing, IT, and senior Customer Care roles.

So if it’s your first job, or you’re a seasoned Customer Care Specialist looking to grow into a bigger role, we want to hear from you!

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