Customer service support / UK Market

Required languages

EnglishProficient

Seniority

Mid level

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

Position: Full-Time
Working Hours: 10:00-18:30 CET (09:00-17:30 GMT)
Language Required: English
Location: Central Prague, Karlin, Prague 8
Start Date: 16th September 2019

Project Description

Using cutting-edge smartphone and app technology, our client is on a mission to provide fast and inexpensive access to a whole host of banking and financial services. They are disrupting classic banking models to give customers new ways of managing their money without being limited by currencies or borders. Their customers are global citizens - people who love to travel and those who need to! The solution has a strong focus on security and financial mobility, making it easy to manage cross-border payments and accounts. Cash transfers can be made and received in almost any currency from anywhere in the world, and online shopping is a breeze. The 'mobile-first' approach to banking means accounts are simple to set-up and easy to use.

Our client is growing fast, and this is your chance to be part of a banking solution that puts people first!

Main Responsibilities

Handling customer inquiries (account assistance, FAQs, feature help)
Entering customer information into a CRM
Providing customers with product and service information
Researching required information using available resources
Providing a clear communication path to other departments for escalation
Logging and keeping records of customer and employee queries
Updating knowledgebase documentation
Updating and following up with customers where necessary
Opportunity for occasional night and weekend shifts depending on business demand

Your Profile

You are a native (or near-native) English speaker
You have strong interpersonal communication skills and a customer-centric approach
You have relevant experience in Tier 1 customer service support
You are an excellent listener and able to ask probing and pointed questions to assist customers quickly
You are patient and clear when explaining products and services
You are proactive with a positive attitude and work ethic
You are a team player who enjoys the company of awesome colleagues

We Offer You

Full-time employment
Fully paid training
20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 days maximum)
Wellbeing vouchers of 12 000CZK per year (accrual commences after probation, 1 000CZK vouchers/month paid at 6-monthly intervals)
Meal vouchers (commence after probation period)
50% or 100% discounted Multisport membership (www.multisport.cz)
Ongoing training sessions and personal development endeavours
Free Czech language classes
Frequent team building & social events
Business trips as applicable

Paid Training and Free Development

We provide full training to equip you with brilliant communication skills and a sound grounding in the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.

Interested? Here’s the Process …

1. Apply Online at www.theiconadvantage.com
2. Recruitment Screening Call
3. In-Person Interview
4. Follow Up Interview/Assessment
5. Hired

GOT A QUESTION?
We’d love to chat with you! Email us at careers@icon-cc.com or simply call our Talent Acquisition Team on +420 221 709 204 for a chat!

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