Technical Team Leader

We are seeking an experienced Technical Support Manager for our US client’s new CEE expansion. 

Responsibilities will include, 

Leading a team of technical support agents

Provide training and mentoring

Handle case escalations

Help to create and drive consistent processes

Work with senior management to analyse trends

We require,

At least three years' experience as a Technical Supervisor or Team Leader

Experience with ERP systems

Excellence in delivering training and development programs

A demonstrable history of Customer Service improvement

Fluency in English and other languages such as German, French, or Czech would be an advantage

Flexibility to travel to the US for training

We provide,

A very competitive salary package

The opportunity to play a key role in an international project

A wide range of growth options

Training in the US

A modern office well located in Prague

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