Technical Team Lead

The primary focus of the role is to be a team lead of L3 and security engineers as well as deliver technical expertise to the whole NOC team. The Technical Lead will liaise with a client and other stakeholders in order to agree on additional support and ensure first-class services.

Your Responsibilities

• Coaching and mentoring of the NOC team offering technical expertise
• Coordination of the scope of the NOC services, responsible to an operations manager
• Providing support to direct reports where the ticket is highly technical or sophisticated in nature
• Acting as emergency support contact as needed, for a critical client and business-impacting issues
• Responsible for continuous service improvement (activity planning, progress tracking, …)
• Attending the operations meetings (usually remotely)
• Monitoring of SLA fulfillment 
• Communicating with other teams and clients for extending support 
• Performs quality audits, covering process, service experience, ticket updates, etc as required
• Relationship management with other service providers (helpdesk, server mgmt, …), NOC, and Local network support

Required Experience:

• previous experience in coaching, mentoring, or leading Support Engineers
• previous experience as a Team leader in a managed service environment would be an asset
• In-depth experience and understanding of the IT industry and standards for IT service management
• Solid experience in delivering support in a large Cisco-based network environment. (LAN, WAN, Datacenter, WLAN and/or Security)
• Experience with Bluecoat Proxy Servers, F5 Loadbalances, Fortinet, Aruba WLAN and/or HP switches is essential
• Previous experience with one of the followings SDN, NIPS, C- RAN, Network Feature Virtualization

Required certifications:

• Valid Cisco CCNP

We offer:

• variable yearly bonus
• training and certifications
• 5 weeks of vacation
• 3 sick days per year
• notebook and mobile phone
• 55 CZK/working day meal contributions
• contribution to the pension insurance in the amount of 1,000 CZK monthly
• Cafeteria Benefits system: 400 CZK monthly
• compensation of salary during sickness - beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year
• over standard healthcare
• Multisport card
• language courses
• refreshment, monthly company breakfasts/lunches