Hot Technical Support Specialist with Dutch

Technical Support Specialist


Required languages

DanishAdvanced

Salary

CZK 40,000 - 46,000

Seniority

Junior

Location

Prague

Type of job

Full-time

Category

IT jobs

  • Flexible working time
  • Meal vouchers or meal contributions
  • Company catering
  • Caffeteria
  • Sick days
  • Home office
  • Company events and teambuilding
  • Budget for personal development and growth

REED is currently looking for a candidate for our international client from the area of information technologies. Become a part of an innovative company that is creating solutions of the future. At the moment, we are looking for candidates to join their technical support team with Dutch language skills.


Responsibilities:

  • Receives Service Requests via Telephone, E-Mail, Fax, Internet or though Monitoring
  • Manages resolution of Service request
  • Handles incidents and Service requests ranging from end user logon problems to functional support of business units
  • Documentation of Service request and Incidents using a CRM-Tool
  • Highlight errors/discrepancies in the customer data
  • Getting the problem solved within the first contact


Qualifications:

  • At least 1 year of experience in Technical Support
  • Excellent Customer Service skills and telephone manner
  • Good problem solving and technical skills
  • Working experience in Shared Service Center is appreciated
  • Experienced in troubleshooting, software/hardware installation and routing technologies is an advantage
  • Speaking and writing skills in English + advanced Dutch


Benefits:

  • The opportunity to work in a multicultural company
  • Educational courses and training
  • Opportunities to learn and grow within the company
  • Flexible working hours
  • 5 weeks holiday + sick days
  • Notebook and Cell phone
  • Meal vouchers and Cafeteria bonus system

 

Location: Prague, Czech Republic

Start date: Immediately / negotiable


If you are interested in this job, feel free to contact us.

Jitka Klimova

Recruitment Consultant

https://www.linkedin.com/in/jitkaklimova/


Reed has all openings available on our company website: www.reedglobal.com. You can support us on Facebook by liking www.facebook.com/RSRCzechRepublic, where you can find more interesting information about hiring processes and news from recruitment.

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