Technical Support Specialist

Required languages

EnglishAdvanced

Salary

CZK 40,000 - 60,00011000

Seniority

Mid level

Location

Prague

Type of job

Full-time

Required education

College

Category

IT jobs

  • Bonuses
  • Flexible working time
  • Meal vouchers or meal contributions
  • Courses and training
  • Caffeteria
  • Refreshments
  • Individual schedules of working hours
  • Budget for personal development and growth

Our client is a developer of cloud-based, enterprise resource planning (ERP) systems, and they are now expanding their team in Prague.


Responsibilities


Provide first-class customer support in English

Train clients to use various products and services

Conduct analysis and troubleshooting, and test and implement software upgrades

Work with developers to identify and fix bugs

Build long-lasting professional relationships with customers and colleagues alike


Requirements


Previous experience in an English-speaking technical support environment is required

Experience using or supporting ERP systems or previous work experience in manufacturing a big advantage

You're passionate about the quality of service you provide, and take pride in your work

You are proficient in written and spoken English 

You're a team player


We offer


A very competitive salary with genuine long-term growth prospects

Bonuses

Flexitime

Lunch Vouchers

5 week’s holiday

Relaxed working atmosphere

A range of free educational courses available



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