Hot Technical Support Specialist (night shifts)

Required languages

EnglishAdvanced

Salary

CZK 20,000 - 40,000

Seniority

Mid level

Company

Memsource a.s.

Location

Other

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

Category

Services

  • Flexible working time
  • Courses and training
  • Sick days
  • Home office
  • Company events and teambuilding
  • Opportunity to make up for work hours
  • Possibility of unpaid leave

Founded in 2010, Memsource is the world’s leading cloud-based, MT-enabled translation management system. Headquartered in Prague, we serve customers in the Americas, Europe, and Asia and help global customers translate more efficiently. We are proud to have some of the world’s largest global businesses, such as Uber, Zendesk, and Supercell, as our customers, processing over 3 billion words through the Memsource translation platform every month.


Memsource's mission is to help global companies translate efficiently. By leading the industry in AI-powered translation technology, we make localization easier, faster, and more cost-effective. In doing so, the information people want and need is more widespread and accessible than ever before. Behind the software, we're a team from 15+ different countries, speaking 20+ languages, spanning our 3 global offices.


We are looking for a localization CAT support agent interested in working remotely for a fast-growing, global, cloud-based translation technology company. We would like you to join the Memsource Technical Support team and help us cover evening/night shifts - European hours 7pm-3am (Prague Time). In this role, you will be expected to learn the ins and outs of our daily routines and procedures. You will work as a part of the Memsource Technical Support team to ensure continued company growth while working in a fun, innovative, start-up environment with an experienced and supportive team.


In this role, you will

  • Help translators and reviewers solve problems with their translation projects
  • Help Project Managers set up project workflows and manage their Linguistic teams
  • Help Memsource users with best practices for managing translation memories, term bases, and machine translations
  • Interact with Memsource users using our Zendesk ticketing system
  • Create requests for enhancing current features (e.g. Quality Assurance, Concordance Search, Project Templates, etc.) based on user feedback
  • Reproduce issues reported by Project Managers and Linguists in all the Memsource Editors and fill in bug reports
  • Help translators and Project Managers to prepare and import various file formats (e.g. Word, Excel, XML, YAML, JSON etc.)
  • Identify gaps in our Help Center and update content on a regular basis


You should have

  • Excellent written and communication English skills - we’re an international team and English is our official language
  • Experience with other CAT tools and a localization background
  • Experience with help desk platforms, such as Zendesk
  • Interest and ability to learn technical aspects of the language and localization industry
  • Advanced PC skills - technology is our friend, not our enemy
  • A self-motivated, proactive, and results-driven attitude
  • The ability to organize and prioritize multiple deadlines and pay attention to details, accuracy


Why should you work at Memsource?

  • You’re interested in gaining experience working at a successful and rapidly-growing global cloud-based translation technology company
  • You seek to work in a small international team with no corporate bureaucracy
  • Opportunity to learn (access to an e-learning platform) and advance your career
  • We know you have a life outside of the office - enjoy flexible hours and home office 
  • You can improve your language skills with free online Czech or English lessons
  • We hold weekly company breakfasts (on hold due to COVID) in the office and monthly online all-hands meetings where everyone is updated with the latest company news
  • Get out of the city during bi-annual team-building weekends, including a camping and a winter hiking trip to Sněžka mountain


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