Hot Technical Support Analyst with French

Required languages

FrenchAdvanced

Seniority

Mid level

Company

REED

Location

Prague

Type of job

Full-time

Category

IT jobs

  • Meal vouchers or meal contributions
  • Company catering
  • Caffeteria
  • Contributions to sport, culture or past time activities
  • Sick days
  • Company events and teambuilding
  • Budget for personal development and growth
REED is looking for candidates with experience from technical support area who would like to further develop themselves. Our client, an international pharmaceutical company offers very progressive environment and enjoyable atmosphere. Take a look and apply!

Responsibilities:

• Receives Service Requests via Telephone, E-Mail, Fax, Internet or though Monitoring
• Take ownership of all received issues
• Make initial contact with customer who has logged an issue, collect relevant information
• Work with other teams to help minimise reoccurring issues
• Analyse and resolve complex issues regarding software products
• Handles incidents and Service requests ranging from end user logon problems to functional support to business units
• Document solutions and produce written training materials based on them
• Guide, advise and mentor team members and customers
• Report issues and recommend improvements

Qualifications:

• Speaking and writing skills in English + fluent skills in French
• At least 1 year of experience in Technical support / Service desk
• Excellent Customer Service skills and telephone manner
• Good problem solving and technical skills
• Working experience in Shared Service Center is appreciated
• Experienced in troubleshooting, software/hardware installation and routing technologies is a must

Benefits:

• Competitive salary with annual bonus
• 5 weeks of holidays + sick days
• Cafeteria system 4000 CZK/month
• Language courses and other learning opportunities
• Meal vouchers and MultiSport card
• Pension plan
• Free beverages and refreshments at workplace
• Top modern office environment

Location: Prague, Czech Republic
Starting date: ASAP/negotiable

If you are interested in this opportunity, please apply or send me your resume.

Jitka Klimova
Recruitment Consultant
Slovansky dum, Na Prikope 22, 110 00 Prague 1, Czech Republic
Phone: +420 727 841 641
https://www.linkedin.com/in/jitkaklimova/

Reed has all the openings available on our company website: www.reedglobal.com. You can support us on Facebook by www.facebook.com/RSRCCzechRepublic, where you can find more interesting information about hiring processes and news from recruitment.

By answering this advertisement or sending your CV and other personal materials, you agree to the collection, processing and storage of your personal data in accordance with Act No. 101/2000 Coll. Privacy.

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