Technical Support Analyst with French

Required languages

FrenchAdvancedEnglishAdvanced

Seniority

Mid level

Company

Curium Pharma

Location

Prague

Type of job

Full-time

Category

IT jobs

  • Bonuses
  • Retirement or life insurance contributions
  • Meal vouchers or meal contributions
  • Refreshments
  • Contributions to sport, culture or past time activities
  • Sick days

Job Purpose

The Technical Support Analyst provides professional and effective support to end users via telephone, email or remote access. The position reports to the Global Service Desk Manager and is part of a global Service Desk with teams located in several locations including St. Louis, Missouri, Prague, Czech Republic, and Petten, Netherlands.


Schedule: This is a 1st shift position. After trial period you might participate in a team rotation to cover the 2nd shift for a few days per month (15:30 to midnight. This 2nd shift can be worked from home and you would receive additional compensation for it).

  

What You Will Be Doing In This Role - Main Responsibilities

  • Providing Tier 1 and Tier 2 technical support, installation and configuration services through inbound phone and ServiceNow tickets on various technologies which include desktop systems, software, workstations, telecommunication and network connectivity.
  • Independently identifying, troubleshooting, documenting, and resolving issues, collaborating and escalating complex problems according to escalation procedures, including appropriately identifying the level of urgency.
  • Participating in request fulfillment in areas including software installation, building and installing new / replacement workstations, setup of user accounts and profiles, and performing password resets.

 

This position will be a good fit if you meet the following criteria:

  • At least 2-3 years of relevant technical support experience is necessary. The person should be able to work complex cases independently, as he/she will often be the only agent available to help end users.
  • Fluency in English and French both written and oral is necessary. Dutch/Spanish would be an advantage.
  • Experience using Active Directory
  • Knowledge of Microsoft Office both client and hosted (Office 365), including installation and configuration of systems
  • Fundamental knowledge of operating systems and desktop hardware
  • Experience installing software / applications
  • Working knowledge of remote connectivity tools (SCCM, Citrix etc.)
  • Working knowledge of imaging, installing, configuring and troubleshooting computers in a managed Windows network environment
  • Knowledge of computer hardware and software as well as general office equipment including copiers, faxes, scanners, tablets, smartphones, etc.
  • Analytical abilities
  • Communication skills
  • Legally allowed to work in the Czech Republic 

 

Benefits That We Offer

  • 5 weeks of vacation
  • 5 sick days per year
  • Annual bonus
  • Cafeteria (online benefit portal) 4 000 CZK/month net (in trial period 1 500 CZK/month)
  • Home office possibility
  • Meal card contribution on 100 CZK/day worked (55% paid by the company)
  • Multisport card (optional benefit through the cafeteria system)
  • Contributions to pension (3% from salary)
  • Employee referral bonus program
  • Contributions to ACCA/CIMA/ICU qualification
  • Financial support for upskilling qualification
  • Contributions to accident and life insurance
  • Company events and activities (social events, volunteering, teambuilding)
  • Nespresso coffee, variety of tea, fruit and vegetables daily at the workplace
  • Friendly international environment


You can find more information about our Prague office here: https://www.curiumpharma.com/curium-prague/


Personal Data

Your privacy is important to us. Please read our Candidate's Application Privacy Notice: https://www.curiumpharma.com/candidates-application-privacy-notice/


About Curium

Curium was formed in 2017 through the union of IBA Molecular and Mallinckrodt Nuclear Medicine LLC. Curium is a world-class nuclear medicine solutions provider with over 100 years of combined industry experience. We are proud to service over 14 million patients worldwide each year and strive to provide best-in-class quality products and exceptional, reliable service.


Our diverse group of industry experts is unified under one strong and singular focus – to develop, manufacture and supply SPECT, PET and therapeutic radiopharmaceuticals to customers around the globe. In fact, we have over 6,000 customers in over 70 countries world-wide.


At Curium, every single dose counts in helping doctors and patients diagnose and treat disease. That means every single employee counts toward meeting this unified objective to help each patient live “Life Forward”. We have an amazing team that lives by our core values every single day – integrity, commitment and collaboration. Come grow with us!


How to apply: 

If you feel this position would be a good fit for you, send us your CV in English. We will review it and get back to you shortly. 



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