Jobs in Prague

Technical Support Analyst

Salary

CZK 45,000 - 50,000

Seniority

Mid level

Location

Prague

Type of job

Full-time

  • Meal vouchers or meal contributions
  • Caffeteria
  • Sick days
  • Company events and teambuilding

Our client – a pharmaceutical company with its SSC located in Prague – is looking for Technical Support Analyst with French.


Your new role 

The successful candidate will be responsible for professional and effective support to end users via phone, email or remote access. Principal responsibilities are providing Tier 1 and Tier 2 technical support, installation and configuration services through inbound phone and ServiceNow tickets on various technologies which include desktop systems, software, workstations, telecommunication and network connectivity. The successful candidate will be identifying, troubleshooting, documenting and resolving issues, collaborating and escalating complex problems according to procedures and other. 


What you'll need to succeed 

The right candidate should have experience using Active Directory, knowledge of Microsoft Office both client and hosted (Office 365), including installation and configuration of systems, fundamental knowledge of operationg systems and desktop hardware, experience installing software / applications, working knowledge of remote connectivity tools (SCCM, Citrix etc.), working knowledge of imaging, installing, configuring, troubleshooting computers in a managed Windows network environment and knowledge of computer hardware and software as well as general office equipments including copiers, faxes, scanners, tables, smartphones etc.


What you'll get in return 

Our client offers motivating salary and package of benefits - 25 days of vacation, 5 sick days, Benefity Café in the monthly value of CZK 4,000, Pension Plan Scheme, 5% of annual bonus counted from gross salary, nice offices and great team.



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