Junior : Technical Support Agent

Prague * TOP Employer *


Required languages

GermanEnglish

Salary

CZK 40,000 - 45,000

Company

Experis

Location

Prague

Type of job

Full-time

Seniority/experience

Junior

Department

IT

Category

IT jobs

Do you have strong communication and organizational skills, creativity and problem-solving skills? If so, our client needs a talented professional like you! This company is a Global Top Employer in IT and Communications and currently looking for a new colleague for the role of IT Service Desk Specialist with knowledge of English and German language.

We don’t want typical technology skills and expected experience – we want a different approach, a driven attitude, an instinct to go beyond the ticket in front of you.

There is also the opportunity to show your potential and join a corporate university and be promoted!

AS TECHNICAL SUPPORT AGENT YOU WILL BE RESPONSIBLE FOR:

* Receives service requests via telephone, e-mail, fax, internet or through monitoring systems
* External/internal communications with other teams
* Monitor progress against customer SLAs using GSOA systems
* Highlight errors/discrepancies in the customer data (CRM + Documentation)
* Participate in the delivery of other managed services

YOUR EXPERIENCE AND KNOWLEDGE:

* +1,5 year’s experience
* Perfect customer focus and analytical thinking
* years of professional experience in customer service field
* 1+years’ experience required in call center managed services/services delivery environment within a medium to large IT organization
* Advanced in English and German language

WE CAN OFFER A RICH PACKAGE OF BENEFITS AND CONDITIONS:

* Great salary conditions + 10% annual bonuses
* Permanent contract, beautiful offices environment in Prague
* Rich relocation package (flight tickets for you and for your family member, accommodation in a beautiful hotel in city center,…)
* Opportunities for a personal and professional development
* Meal vouchers, 5 weeks of holiday, development courses
* Mobile phone, notebook
* 3 sick days, contribution for public transport ticket, contribution for pension insurance 1000 CZK/monthly

Don’t miss such a great opportunity to be part of the Global Top Employer where you can develop your future career!

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