Jobs in Prague

Hot Technical Desk Analyst with Dutch

Top modern office environment


Seniority

Junior

Location

Prague

Type of job

Full-time

Category

IT jobs

  • Bonuses
  • Mobile phone
  • Notebook
  • Flexible working time
  • Meal vouchers or meal contributions
  • Courses and training
  • Company catering
  • Caffeteria
  • Contributions to sport, culture or past time activities
  • Sick days
  • Company events and teambuilding

REED is looking for candidates with experience from technical support who would like to further develop themselves. The company offers very progressive environment and enjoyable atmosphere. Take a look and apply!


Responsibilities:

·        Receives Service Requests via Telephone, E-Mail, Fax, Internet or though Monitoring

·        Take ownership of all received issues

·        Make initial contact with customer who has logged an issue, collect relevant information

·        Work with other teams to help minimise reoccurring issues

·        Analyse and resolve complex issues regarding software products

·        Handles incidents and Service requests ranging from end user logon problems to functional support to business units

·        Document solutions and produce written training materials based on them

·        Guide, advise and mentor team members and customers

·        Report issues and recommend improvements

Qualifications:

·        Speaking and writing skills in English + fluent skills in Dutch

·        At least some experience in Technical support / Service desk

·        Excellent Customer Service skills and telephone manner

·        Good problem solving and technical skills

·        Working experience in Shared Service Center is appreciated

·        Experienced in troubleshooting, software/hardware installation and routing technologies is an advantage


Benefits:

·        Competitive salary with annual bonus

·        5 weeks of holidays + sick days

·        Language courses and other learning opportunities

·        Meal vouchers and MultiSport card

·        Pension plan

·        Free beverages and refreshments at workplace

·        Top modern office environment


Location: Prague, Czech Republic


If you are interested in this job, feel free to contact us.


Jitka Klimova 

Recruitment Consultant 

https://www.linkedin.com/in/jitkaklimova/


Reed has all the openings available on our company website: www.reedglobal.com. Www.facebook.com/RSRCCzechRepublic, where you can find more interesting information about hiring processes and news from recruitment.

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