Hot Technical Customer Support with German

Are you interested in technology and wanna help people? Come and join us!


Required languages

GermanAdvancedEnglishAdvanced

Seniority

Mid level

Company

ManpowerGroup

Location

Brno - město

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

  • Bonuses
  • Meal vouchers or meal contributions
  • Extra holidays
  • Caffeteria
  • Refreshments
  • Contributions to sport, culture or past time activities
  • Sick days

Technical Support Team L1 resolve problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.


Responsibilities:

- You will solve problems within defined quality standards using a basic understanding of products, solutions, and customer environments.

- You will escalate cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.

- You will provide technical training (shadowing) for newcomers.

- You will achieve great result by sustainable self-development of Technical skills, new products and producing training documents for other team members.


Qualification:

• Interest in Technology and willingness to learn and develop new skills

• Upper-intermediate English (min B2)

• German on advanced level (min C1)

• Strong problem solving skills and effective communication with customers in troubleshooting technical issues over the phone

• Autonomous, creative team player in a multicultural environment

• Goal-oriented personality

• Strong communication skills


We will appreciate:

• Previous experience in Support Center/Helpdesk environment

• Networking and/or Wireless infrastructure skills • Knowledge of mobile computing technologies and operating systems

• Knowledge of remote tools



We offer:

- Relocation package

- B2B business (we communicate with our business partners, not with end users)

- Continuous training and development (courses in IT, networking, management etc.)

- Competitive salary and target driven bonuses

- Life & pension insurance contribution

- 5 weeks of paid vacation per year

- 5 sick days

- Contribution to lunches in our canteen

- Fitness program - Multisport cards

- FREE Language courses

- Cafeteria Portal

- Banking benefits

- Volunteering and Charity programs

- Fruit days

- Modern Offices

- A dynamic and multicultural working environment



Apply for this job

Verification code
Apply for job