Hot Technical Customer Support with German

Our client, manufacturer & seller of electronics, is looking for a new colleague for the team focusing on customer support of German-speaking countries.

You will be responsible for:

• Communication with customers via phone or e-mail
• Answering technical questions about the camera’s settings, explaining functionality, giving advice (you don’t have to worry, you will be well-trained)
• Informing customers about products and services provided by the company
• Solving basic customer’s issues
• Attending various courses (to improve communication, language or technical skills)

What do we expect from you?

• You are a NATIVE GERMAN speaker and your English is at the communicative level (you will support German-speaking countries but internal communication is in English)
• Experience from the customer service field – it’s an advantage but not necessary and that’s why this position is suitable for graduates or juniors as well
• At least a little bit of interest in photography or cameras 🙂

Benefits:

• A stable full-time job with unlimited contract
• Friendly international team
• Intense training lasting 6 – 8 weeks
• Fixed salary and bonuses 
• 25 days of vacation + 3 sick days
• Public transport allowance
• Paid language courses (including Czech for foreigners)
• A canteen within the company area
• VIP health care and pension scheme
• Subsidized massages
• Fitness in the building
• Relaxing room in the building
• Discount for the company’s products, samples rental (company’s products can be borrowed out of business hours)
• Working hours: Monday – Thursday 9:00 – 18:00; Friday 9:00 – 16:45
• No shifts, free weekends!
• Location – Prague 6