Profession characteristics:
• Receives and responds to customers enquiries
• Provides presales and aftersales support
• Informs customers about products and services provided by the company
• Has deep knowledge about overall products assortment and services portfolio
• Independently solves basic customers problems and complaints
• Analyses and records information about enquiry content
• Ensures the service support to the customers
• Provides complete communication between company and dealers, or end users, including administrative works related
• Has high degree of communication skills and is customer-oriented
Work characteristics:
• Gains and deepens knowledge about products and services
• Receives and answers telephone, email and fax enquiries
• Independently solves basic problems and complaints
• Analyses and records enquiry content
• Does other administrative work related to the provided technical and service support for customers
• Pays attention for maintaining and developing of the business relations with customers
Position requirements:
• Secondary school education or university degree
• Danish or German at the level of native speaker and at least communicative knowledge of English
• Communicativeness
• Customer orientation
• Willingness to learn new things
• Computer literacy at the level of advanced user
Benefits:
• Pension scheme (700 CZK a month)
• Public transport allowance (annual subscription at the turn of calendar year)
• Extra week of holiday (25 days in total)
• Three sick days a year, if they are not taken, they are converted into regular holidays
• Comfort care (VIP health care)
• Language courses (including Czech for foreigners)
• Subsidised canteen (complete menu costs 60 CZK only)
• Subsidised massages
• Fitness in the building
• Samples rental
