Mid level : Team Leader Customer Support Centre

Leading IT Service Desk Agents in Prague


Required languages

Dutch

Salary

CZK 50,000 - 60,000

Company

Experis

Location

Prague

Type of job

Full-time

Seniority/experience

Mid level

Department

IT

Category

IT jobs

Global Top Employer in IT and communications is looking for talented and passionate professionals to join their growing team in beautiful Prague! Currently looking for experienced Team Leader to support and lead a team of Technical Service Desk crew-members from all over the world.

The company is achieving great things in the digital area and using the power of technology to help an organization to accelerate their ambitions through digital infrastructure, hybrid cloud, workspace for tomorrow and cybersecurity.

Help us to achieve this goal and participate in a successful growing project! We are sitting in new amazing offices in Prague (with chill-zone, games and big TV 🙂

What will be your mission?

* In the beginning, you have to get to know your team of Service Desk Agents.
* Then you will participate in the successful and growing project of Global Support IT Center.
* And as the last, but not least, you will be responsible for managing and ensuring that SD Agents are responsible for receiving and tracking incidents are optimally allocated according to schedules and fully utilized.
* Moreover, you will ensure team performance and that the crew members are trained and mentored.

For TL role is essential:

* Approximately 3 years’ experience in IT help desk setting
* Leadership typically gained through a combination of project and information leadership
* Demonstrated communication skills
* Experience within leading a team members
* Fluent in English and solid IT skills

WE CAN OFFER A RICH PACKAGE OF BENEFITS AND CONDITIONS:

* Great salary conditions + 10% annual bonuses
* Permanent contract, beautiful offices environment in Prague
* Rich relocation package (flight tickets for you and for your family member, accommodation in a beautiful hotel in city center,…)
* Opportunities for a personal and professional development
* Meal vouchers, 5 weeks of holiday, development courses
* Mobile phone, notebook
* 3 sick days, contribution for public transport ticket, contribution for pension insurance 1000 CZK/monthly

Don’t miss such a great opportunity to be part of the Global Top Employer where you can develop your future career!

Apply for this job

This listing has expired

Click below to see other similar positions available now.

See other positions