Hot Support Center Specialist with Danish

Required languages

DanishAdvancedEnglishAdvanced

Salary

CZK 40,000 - 49,000

Seniority

Mid level

Company

ManpowerGroup

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

Category

IT jobs

  • Bonuses
  • Mobile phone
  • Notebook
  • Retirement or life insurance contributions
  • Meal vouchers or meal contributions
  • Extra holidays
  • Courses and training
  • Caffeteria
  • Contributions to sport, culture or past time activities
  • Sick days
  • Launching a brand new project

Become a part of one of the leading IT-outsourcing companies in Denmark, where we want to make life easier for our customers and give them the freedom to focus on their core business. We are providing secure, stable and innovative solutions. Do you want to join us on our journey?


As a Support Center Specialist you will be a part of our Global Support Center team in Prague, where you will join the international work environment, and make an impact on our and your growth. We take your development seriously and have a strong focus on the Individual Development Plan and career planning, taking into consideration your preferences, motivation and skills.


You will be providing technical support to international customers in modern IT environment and acting as a single point of contact for incoming incidents and service requests ranging from Windows issues and network printers to application support and user administration.


What do you need?

  • Experience in a similar position (Help Desk, Service Desk, Customer Support)
  • Excellent written and verbal communication skills in English and Danish (at least B2 level)
  • Knowledge and general interest in Windows 7, 10
  • Knowledge of Office 365 (Outlook, Excel, Word)
  • Willingness to continuously learn about IT technologies
  • Strong problem solving and troubleshooting skills
  • Strong analytical skills to identify the root cause of the issue
  • Ready to take responsibility for critical tasks
  • Ability to collaborate in virtual teams


Would be great if you have also:

  • Experience and general knowledge of Active Directory (User Administration)
  • Previous experience with Application Support
  • Previous experience with Network
  • Previous experience working with ITSM/CRM tool



What do we offer?

  • Above-average salary – 40.000 to 49.000 CZK brutto/month
  • Relocation package, if you are located outside of the Czech Republic
  • No night shifts
  • 5 weeks of annual leave 
  • Sick days – 5 days per year
  • Meal vouchers (100 CZK/voucher)
  • Cafeteria system (6000 CZK/year)
  • Multisport card
  • Company mobile phone
  • Company laptop
  • Monthly pension insurance of 3%
  • Company assistance towards TAX authorities
  • Relocation package
  • Modern offices 2 minutes from the metro station


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