Student Support Manager

Required languages

EnglishProficient

Seniority / Experience

Mid levelDepartment management, customer support

Company

InterActive

Location

Prague

Type of job

Full-time

Required education

University

We’re seeking a talented Student Support Manager with proven experience in managing and motivating a multicultural team, with passion for education and customer support. Your role would be to manage a team of up to 8 support staff in providing customer focused support to students over all of our online education platforms.

That’s the bit about you, now a little something about us:
Interactive is a leading online education provider driven by innovation. Part of the Global University Systems group (GUS), we aspire to transform the boundaries of what is possible in education. We help international business schools and universities take their courses online, and we’re dedicated to creating a global learning community without economic, political, or cultural borders. The Student Support Team provides assistance to online students, answering their queries and guiding them through the programme.

We’re a highly energetic, innovative start-up company with room to grow, and we’re committed to providing a fun yet professional and productive working environment for our team. We’ve put together a team from all over the world who work together with a single vision - that greatness comes from giving people the freedom to work hard and have fun.

A typical day in the life of a Student Support Manager
• Managing a team of up to 8 Programme Administrators
• Creating and managing team KPIs
• Conducting team meetings
• Managing complaints and escalations
• Managing corporate students enrolments
• Reviewing refund requests
• Working closely with other departments to assure quality in delivery
• Managing attendance/holidays
• Recruiting staff together with the HR
• Training new staff
• Reviewing performance

You’ll best fit our requirements with:
• Experience in managing teams
• Result oriented
• Experience of working in a customer service environment
• Experience of working within the Higher Education sector
• Experience of maintaining clear and accurate records
• Excellent IT skills including word processing and spreadsheet package
• Excellent written and oral communication skills, with a high level of accuracy and attention to detail
• Experience and sensitivity of working with people from a wide range of cultures.
• Customer focused, with a friendly and helpful attitude
• Advanced Knowledge of English

This is what you'll get from us:
• The opportunity to join a fun, growing company that is emerging as a leader in the Edtech space
• Continuous training from experienced professionals who are invested in your development
• A management team that rewards results, and understands that success is a continual learning process
• An extensive employee support system
• A competitive salary

If you'd like to apply, please send an up to date copy of your CV together with a brief cover letter summarising your prior experience as relevant to the position and your professional aspirations.

Please note: only applicants shortlisted for interview will be contacted.

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