Spanish&English Customer Service Specialist

Required languages

SpanishAdvancedEnglishAdvanced

Seniority

Junior

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

  • Flexible working time
  • Courses and training
  • Contributions to sport, culture or past time activities
  • Company events and teambuilding

Our client for this project is a company which provides the most convenient way to pay for parking in several countries including USA, Canada, Australia, UK and France. For customers it means no more coins or pay & display receipts; now they can pay using a debit or credit card right from their phone, and add more time without going back to the meter.


This position entails receiving customer enquiries, typically from those struggling to navigate an automated payment system, and facilitating their request by taking details, creating accounts and assisting them with any issues they may have. This is a purely INBOUND customer service campaign with NO SALES. ICON Communication Centres is looking for applicants who can handle a high volume of inbound calls to assist these customers, ensuring the payment process goes as smoothly as possible. The successful candidates will need to demonstrate high levels of customer service, enthusiasm and communication skills to be able to complete this essential service successfully for our client.


RESPONSIBILITIES


  • Receiving customer inquiries, typically from those struggling to navigate an automated payment system
  • Facilitating their request by taking details
  • Creating accounts
  • Assisting clients with any issues they may have


YOUR PROFILE


  • Spanish and English on a Fluent level
  • Availability to work also on weekends
  • Availability to work nights as an advantage
  • Excellent phone/communication/listening skills
  • Enthusiasm, energy and a positive attitude
  • Good team player
  • Comfortable talking on the phone whilst typing on a PC
  • Legally qualified to work in the Czech Republic


WE OFFER YOU


  • Full paid training & Full-time employment
  • In-house promotion 
  • Paid overtime 
  • Discounted local gym memberships/ MultiSport benefit (www.multisport.cz)
  • Central location in Karlin
  • A diverse international work environment 
  • Excellent working conditions in a successful international company 



Paid Training & Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.


Interested? Here’s The Process …

1. Scroll down and complete the application form below.

2. Recruitment Screening Call

3. Interview

4. Follow Up Interview/Assessment

5. Hired!


Got A Question?

We’d love to chat with you! Email us or simply call our Talent Acquisition Team on +420 221 709 204 for a chat!



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