Jobs in Prague

Spanish and English Customer Service / Night Shift

12 hour shifts overnight with 3 days on and 3 days off


Seniority

Junior

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

  • Flexible working time
  • Courses and training
  • Company events and teambuilding

Our client for this project is a company which provides the most convenient way to pay for parking in several countries including USA, Canada, Australia, UK and France. For customers it means no more coins or pay & display receipts; now they can pay using a debit or credit card right from their phone, and add more time without going back to the meter.


This position entails receiving customer enquiries, typically from those struggling to navigate an automated payment system, and facilitating their request by taking details, creating accounts and assisting them with any issues they may have. This is a purely INBOUND customer service campaign with NO SALES. Utilitywise Prague is looking for applicants who can handle a high volume of inbound calls to assist these customers, ensuring the payment process goes as smoothly as possible. The successful candidates will need to demonstrate high levels of customer service, enthusiasm and communication skills to be able to complete this essential service successfully for our client.


This position entails 12 hour shifts overnight with 3 days on and 3 days off. Full-time or part-time employment (6-month contract including a 1-month probationary period), 


YOUR PROFILE


• English and Spanish Native or fluent speaker 

• Excellent phone/communication/listening skills

• Enthusiasm, energy and a positive attitude

• Good team player

• Comfortable talking on the phone whilst typing on a PC

• Be flexible in regards to working hours (24/7 operation) 

• Legally qualified to work in the Czech Republic


WE OFFER YOU


•    Full paid training 

• Healthy remuneration package and in-house promotion

• English and Czech language courses 

• Meal vouchers 

• Paid overtime 

• Discounted local gym memberships/ MultiSport benefit (www.multisport.cz)

• Central location in Karlin

• A diverse international work environment 

• Excellent working conditions in a successful international company 

• Frequent company events and Team-buildings


INTERESTED?

Please drop us an email with your CV and a short covering letter in English or call the recruitment team on +420 221 709 204 for more details.



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