Hot Solar Care and Energy Professional with Swedish

Seniority

Mid level

Location

Prague

Type of job

Full-time

Required education

Secondary education

  • Extra holidays
  • Courses and training
  • Home office

ICON’s client is at the beginning of their journey in shifting the planet away from dirty energy and becoming tomorrow’s energy company and leader in supplying the world with the solar hardware. The business is on a path to expand across 80% of Europe in the next four years, so the team members will be joining at an exciting time of growth, where they will really contribute towards the future customer experience for the company.

 

Main Responsibilities

Handling primarily inbound calls from –

– prospective solar panel customers wishing to find out about purchasing new solar solutions

– existing energy and solar panel customers regarding their account (inc. billing queries) and technical queries.

  • Ambassador activity
  • Managing escalation and complaints
  • Expert customer experience and engagement

 

Skills

  • Excellent customer service and communications skills with both written and spoken Swedish
  • Background in sustainable energy, solar panel sales, utilities, or similar is preferred
  • Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value-added recommendations for products/services that will solve customer problems
  • Ability to establish a quick rapport with customers and in-still confidence while demonstrating a passion for meeting and exceeding customer expectations
  • Ability to adapt communication style according to each customer’s personality, culture, and experience level
  • Use the information provided by the customer, your knowledge and available resources to define the most appropriate solution
  • Help customers to discover, and use products
  • Passionate about owning each support interaction through to resolution
  • Positive and proactive attitude
  • Passion for problem-solving

 

We Offer You

  • September 2021 start
  • Full-time employment (12-month contract including a 3-month probationary period)
  • Fully paid training, paid overtime
  • 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)
  • 50% or 100% discounted Multisport membership (www.multisport.cz)
  • Frequent team building and social events
  • Business trips as applicable
  • Ongoing training sessions and personal development endeavours
  • A diverse international work environment with a mix of home-office and on-site in Karlin (where possible)

 

Paid Training & Free Development

We provide full training in both sales skills and the business products of our clients. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.

 

Interested? Here’s The Process …

1. Complete the application form below

2. Initial screening call with Talent Acquisition

3. In-person interview

4. Secondary in-person interview/assessment

5. Offer

 

Got A Question?

We’d love to chat with you! Email us at careers@icon-cc.com or simply call our Talent Acquisition Team on +420 221 709 204 for a chat!



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