Hot Servicenow

Required languages

EnglishIntermediate

Salary

CZK 9,000 - 70,000

Seniority

Mid level

Company

Hays

Location

Prague

Type of job

Full-time

Required education

Basic

Category

IT jobs

  • Bonuses
  • Courses and training

The ServiceNow Administrator is a key role in establishing a successful support framework by establishing a sustainable agile development and ensuring we fully leverage the capabilities of ServiceNow. The position is based in Prague and reports to the Director - IT Customer Service. Curium’s IT organization has teams located in several cities including St. Louis, Missouri, Prague, Czech Republic, Petten, Netherlands, and Saclay, France. Some travel is required.


• Working with varying teams to formulate our ServiceNow platform vision, strategy and roadmap

• Manage and assist in the implementation, ongoing design and maintenance of the ServiceNow ITSM Tool.

o Monitor for new functionality and issues: ServiceNow Release Notes, Roadmap, Known issues

o Maintaining ITIL users, adding new users, troubleshooting synchronization issues.

o Adding / modifying groups

o Act as consultant for development of design requirements by consulting on current state, system capabilities, etc. and for support of


• Design, implement and manage an application development lifecycle:

o Intake process for enhancement requests, including approval process, scoring, prioritization and

incorporating into the roadmap

o Agile development process, including scoping sprints, developing user stories and assigning to

development resources; either self, or utilizing integration vendor for capacity and expertise.

o Release process, including coordinating UAT, approving for release, documenting and sending release

notes to stakeholders and communications to end users, where applicable.

• Manage the integration vendor

o Primary point of contact with vendor, managing contracts, assigning work, tracking actual vs. estimated

hours on service contract and approved enhancement efforts, monitoring quality, ensuring we minimize

customization and stay close to OOB.

o Managing licenses.

o Test work done by vendor, feed back quality issues that may be trends vs. expected items to be corrected.

o Escalating advanced scripting and development tasks to Technical Consultant team members as needed

o Integrations with other systems including phone and vendor ticketing systems.


• Minimum of 2 years supporting ServiceNow in a system administration capacity

o Implementation experience with Service Catalog, Incident, Change, Asset and CMDB, Knowledge and

Self-Service Portal.

o Demonstrated responsibility in system configuration, implementation plans and integration testing.

o Administration in areas including User/Group/Role Management, List/Form Updates, Catalog

Items/Service Portal, Workflows, Creating Tables and Fields

o Experience in JavaScript and Glide

o Developing and/or maintaining reports and dashboards




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