Hot Specialist : Service Operation Expert/ Training Coordinator

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Novartis s.r.o.



Type of job







IT jobs

Company: Novartis
Location: Prague, Czech Republic
Reference: 228235BR
Closing Date: 1.5.2018
Type: Full Time
Salary (CZK): Negotiable
Benefits: Excellent

Service Operation Expert/ Training Coordinator Novartis, Prague, Czech Republic

Welcome to the future of medicine.

Be part of a rapidly growing, diverse and high caliber team of passionate people who strive to make a difference. Join the Novartis team in Prague and enjoy our inspiring environment. We offer a comprehensive compensation package, a wealth of opportunities for career development and an undeniably friendly culture.

Job Summary:

Novartis is currently searching for a Service Operations Expert to join the IT operations

Job Purpose:

The Service Operations Expert will contribute to our mission managing operations for systems, tools and applications, ensuring their stability and integrity, while meeting customer service levels.

Key Responsibilities:

• Review existing and new training materials to ensure easy readability for end user
• Assist with internal course maintenance, ensuring content stays current and ready to be used at any time
• Maintain project documentation and course folders
• Marketing and communicating available training opportunities to employees and providing necessary information
• Working with subject matter experts and identifying users need training needs
• Participate in technology early adopter pilots or Proof of Concept groups
• Conduct pilots to ensure materials deliver the expected results
• Working with subject matter experts and identifying users need training needs
• Work collaboratively with other training team members, subject matter experts, and key stakeholders to assist with the design and development of learning solutions in the appropriate format including, but not limited to, reference guides, “how-to” tutorial, PowerPoint presentations, trainers note, online learning experiences, and traditional classroom training experiences
• Design and develop end-user learning content using classroom, virtual classroom, eLearning, as appropriate to the technology
• Design supplementary support materials including, quick references user manuals.
• Maintain and align the standards of content creation
• Assist in having EUX participate in the Up for Growth and other Learning LMS COE projects
• Quality check out of the box content for training on off-the-shelf software
• Identifies and analyzes training requirements and processes, to implement a defined approach to support on-going operations and projects
• Deliver according to the project timelines and align with other functional areas in the same project

About us:

Novartis Global Service Center (NGSC) in Prague:

The Center, one of 5 around the world, delivers a broad variety of services to the Novartis worldwide. We have highly qualified teams in areas such as scientific and commercial services (known as Product Lifecycle Services), IT, Human Resources, Financial Reporting & Accounting, Procurement, Real Estate and Facility Services, Legal & Compliance, Finance and Communications.

Here’s some of the reasons we think you should join us:

• A job with a purpose. At Novartis, we all contribute to our mission to discover new ways to improve and extend people’s lives.
• A wealth of opportunities for career progression and working with best-in-class professionals.
• A diverse team that reflects the rich diversity of our markets. Over 55 nationalities speaking with 30+ languages, all generations, and more than 44% of female.
• Our modern and newly designed workplace is a pleasant place that reflects the need for flexible ways of working in order to bring new ideas to life.
• We live by our values; we cherish not only what we do but also how we do it. .
• Diversity & Inclusion mind-set. We aspire to move beyond stereotypes and bias to bring differences together, so we can see the world through the eyes of our patients and customers.

Our comprehensive compensation package includes:

• Competitive salary;
• Annual performance-based bonus;
• Employee recognition scheme;
• A benefits scheme above local legislation standards including pension and risk-life insurance, benefit package for health, education, culture and sport activities;
• Healthcare program that offers easy access to comprehensive health care;
• Variety of medical check-ups or consultations on-site;
• An Employee Assistance Program;
• 25 days annual leave, 4 days paid sick leave and Christmas holiday;
• Public transport allowance;
• Flexible working arrangements including Home Office;
• Support for a healthy lifestyle through the daily offering of fruit & vegetables.

We are looking forward to talking to you and sharing more about our broad range of opportunities.

The ideal candidate will have:

• Bachelor degree (preferred - Computer sciences, Information technology. Alternative - Marketing or Sales background.)
• English: Very good spoken and written
• Additional language preferred
• Proficiency in Adobe Creative Suite, Adobe Captivate or Articulate Storyline
• Proficiency in working /developing SharePoint HTML
• Proficient in the latest Microsoft productivity tools
• Web design, user interface, Graphic design experience a plus

Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.

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