Hot Service Excellence Expert – in perspective IT firm

Required languages






Type of job


  • Meal vouchers or meal contributions
  • Refreshments
  • Contributions to sport, culture or past time activities
  • Sick days
  • More than 5 weeks of vacation

We are currently looking for a Service Excellence Expert in Prague to join our team on our client’s side. A great opportunity to work in an IT industry with exposure to new technologies and the international environment.

Job Description

  • Reporting and monitoring KPIs also risk identification and be an active member of the Commercial IT Service Excellence Team
  • Drive developments and changes to KPIs including specifying system changes for third party suppliers
  • Create an innovative analysis of datasets using existing and new tools and technologies
  • Engage with the Leadership Team to provide insights on performance within their teams
  • Identify and support the development of process and service improvements
  • Analyze business processes and workflows with the objective of finding out how they can be improved or automated


  • Background in Service Delivery, Consultancy, Project Management, or similar areas is desired
  • Experience of specifying dashboards is key
  • Experience with ClickSense is an asset
  • Excellent communication and interpersonal skills
  • Fluency in English (spoken and written)

We offer:

  • Meal vouchers (100,- CZK)
  • 5 weeks of vacation
  • 2 x 2 Sick days yearly
  • Fishing for friends program
  • Vouchers (B-day voucher, wedding and new born surprise)
  • Multisport Card (325,- CZK/card/month)
  • Refreshments in office
  • Individual professional growth

If you find this job interesting, please, doe note hesitate and contact me via  or via phone +420 703 865 327. Looking forward to hearing from you!

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