Hot Service Desk with German – L1&L2 - Full Remote

Required languages

GermanAdvancedEnglishAdvanced

Salary

CZK 35,000 - 45,000

Seniority

Junior

Company

Experis

Location

Other

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

Category

IT jobs

  • Notebook
  • Meal vouchers or meal contributions
  • Contributions to education
  • Home office
  • Company events and teambuilding
  • Work predominantly from home
  • Opportunity to make up for work hours

Why is it great to join us? We give career opportunities to people with and without solid experience who are willing to absorb and implement technological innovations on daily basis.

Explore the future with us now!

We provide career opportunities and stable employment in a multinational environment where YOU can get a chance to use various languages, be a part of prominent and world-famous brands, acquire and upgrade IT skills working from the all-new office building or home office.


As Service Desk Analyst you will be responsible for:

  • Be assigned for one future-oriented, long-lasting, and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
  • Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
  • Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the client, professional technicians (L2 support);
  • Be a ‘right hand’ of the team leaders, assist with reporting;


Candidate's profile:

  • Speak and write in English and German (B2 level);
  • Skilled to handle incoming inquiries successfully and give useful guidance to the client;
  • Have been a part of the Customer Support field;
  • Perceive multitasking and problem solving as a piece of cake;
  • Welcome experience with Windows, VPN, Office 365, Citrix, ticketing tools, etc.;
  • Know how to give a helping hand to a newcomer or your junior team member


We can offer:

  • 100% work from home;
  • Monthly wage 35 000 – 45 000 CZK
  • Long-term and stable cooperation;
  • Performance bonus;
  • Financial appraisal for referring your friends and acquaintances;
  • Monetary compensation of the night shifts and compensation days for working at the Czech state holidays;
  • Meal vouchers (a contactless plastic card);
  • Multisport card with a financial contribution
  • Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
  • 25 days of a paid leave;
  • Expat Assistance Services for new joiners;
  • Teambuilding activities.




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