Hot Service Desk Analyst with German

Required languages

GermanProficientEnglishAdvanced

Salary

CZK 45,000

Seniority

Junior

Location

Prague

Type of job

Full-time

Category

IT jobs

  • Mobile phone
  • Contributions to travel costs
  • Meal vouchers or meal contributions
  • Caffeteria
  • Sick days
  • More than 5 weeks of vacation
  • Possibility of study leave

You will be part of an apllication support team as IT Service Desk Analyst. In our team there is great opportuinity for your carrer to grow. You will be an crutial factor that help us to provide the best support for our customers.


Job Responsibilities: 

  • Recommendation of solutions and resolution of problems across variety of IT platforms to minimize the impact of IT changes on business  
  • Logging and tracking requests, maintaining history records  
  • Understanding computerized data entry systems and uses of these systems to track activities  
  • Maintaining composure in critical situations  
  • Working closely with other team members and supporting teams in resolving open issues  
  • Daily communication with customers via phone and email 


We require: 

  • English language B2, German language C2 
  • Understanding customer need
  • General communication and analytical problem-solving skills  
  • Experience in customer service will be an advantage

We offer: 

  • Salary 45.000CZK
  • Full initial training  
  • Life & Pension Insurance  
  • Contribution of 1.480CZK to Public Transportation  
  • Five weeks of paid vacation per year  
  • Fitness program – MultiSport cards  
  • A smartphone of your choice  
  • Advantageous phone tariff  
  • Meal Vouchers  
  • Cafeteria Portal  
  • Modern and comfortable office in Prague  
  • Good transport accessibility (close to metro station)  
  • A dynamic and multicultural working environment  
  • Possibility for professional and personal development  


If you finished reading so far, do not hesitate and send me your CV to



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