Jobs in Prague

Service Desk Analyst with Dutch or German - Junior

Salary

CZK 33,000 - 37,000

Seniority

Junior

Company

HAYS, s. r. o.

Location

Prague

Type of job

Full-time

  • Retirement or life insurance contributions
  • Flexible working time
  • Meal vouchers or meal contributions
  • Sick days
  • Home office
  • More than 5 weeks of vacation

For our significant client, an international company based in Prague, we are looking for suitable candidates for position of Service Desk Analyst with English and Dutch/German language.


Your new role 

A successful candidate will be responsible for solving of the requests and for support from internal customers in a professional manner with strong focus on a quality and client satisfaction. Other responsibilities will be allocating unresolved issues according to the internal escalation procedures, taking responsibility for the communication with users from the start till the end of the problem solving case, searching documentation and previous requests for assistance on related topics to establish possible solutions to calls, maintaining all information and data in a tracking system and reporting up to date and accurate inventory information on the organisation's IT assets.


What you'll need to succeed 

We are seeking a candidate with strongly customer-oriented personality and good communication skills. Previous technical experience, IT interest or education is preferred. An excellent level of English and Dutch/German (both written and spoken) is a must. Also, good analytical and problem-solving skills and time flexibility are required.


What you'll get in return 

Our client can offer you challenging work in a big international company as a part of very professional and friendly team of driven people, competitive salary and benefit package, new attractive offices, possibilities to learn and grow within the IT field.



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