Job ID

-

Company

NNIT

Location

Prague

Type of job

Temporary

Salary

CZK 35,000 - 40,000

Seniority/experience

Junior

Inserted

09.02.2018

Language

English

Department

Customer Service

Category

IT jobs

Junior : Service Desk Analyst HOT

Required languages & Salary: English CZK 35,000 - 40,000

As an IT Support Specialist you will handle incoming calls from employees primarily working at the larger Danish companies. You will handle incidents and service requests ranging from end user logon problems to functional support to business units.

The focus will be on getting the problem solved within the first contact. The support will be provided in English for the customers’ global organizations.

You will become a part of NNIT Service Support Center where your IT support and analytical skills will be needed since you will be sometimes solving complex customer problems. Co-workers will regard you as a person who is outgoing and working well in a team and you will share your professional knowledge and experience with them. You need to have a strong interest in providing the best service for the customers and the will to improve and develop your personal and professional skills.

Qualifications and experience

As an IT Supporter you have a good understanding of Windows environment, Outlook/MS Office, Remedy, network connections, Citrix, remote control, SAP, troubleshooting, software and hardware installation. It will be an advantage if you either have previous experience in 1st or 2nd level IT support or an education in IT.

Being focused on results you are constantly pursuing and achieving personal and work related goals. You have excellent customer service skills and ability to deal with customers in a professional and efficient manner. As well as good time management and prioritization skills you also have the ability to multitask effectively. High energy level and having a drive for support are expected.

A major part of your responsibility will be to communicate support related solutions to different audiences from technical subject matter experts to executives. Speaking and writing skills in English (minimum B2 level) are essential.

Employee benefits

We offer an attractive salary package according to your experience and seniority. Your dedication and results are additionally rewarded with personal performance bonuses.

We also offer you:

The opportunity to work in a multicultural company

Friendly and dynamic work environment

Educational courses & training

Opportunities to learn and grow within a company or in other areas like soft skills, leadership, etc.

Holidays 5 weeks

Sick days

Notebook

Cell phone

Meal vouchers

MultiSport card enabling free entry to over 250 sport facilities in Prague

Cafeteria

Flexible start/end of working hours

Occasional work from home

Foreign business trips

Language courses of Czech for foreigners

Fresh fruit and tea/coffee in the office

Corporate Events (Friday breakfasts, Friday bars, Kick-off party, Summer party)

Make your mark on a fast growing IT company

NNIT is a growing IT outsourcing company with ambitious goals and 3 000 employees globally and around 300 employees in Czech Republic.

We supply IT services to the life science industry, large enterprises and the public sector - customers that demand high levels of quality and security. We take responsibility for our clients’ IT as if it was our own living our values every day. At NNIT, you can make your mark on some of the most challenging projects in the IT industry, on our journey forward as a company, and on your own career.

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