Service Desk Agent

Required languages

FrenchAdvancedEnglishAdvanced

Seniority

Specialist

Company

AB InBev

Location

Prague

Type of job

Full-time

Category

IT jobs

Service Desk Agent


At AB InBev, Challenge Accepted isn’t just a phrase; it’s a mindset. That’s because we’re the world’s largest brewer, with iconic brands like Stella Artois, Corona and Samson.


We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive under pressure and take ownership of our success. Because we’re owners, we take results personally. We dream big, take on new challenges and push the boundaries of what’s possible. Join us and you’ll be responsible for being an active first point of contact for internal customers seeking technical assistance over the phone, email, chat or via Self-service requests. You will offer remote troubleshooting through diagnostic techniques, available knowledge management sources, relevant questions and if required also deep-dive analysis.


The Service Desk Agent will be part of a multi-language team with a diverse technology background and area of expertise for individual agents.


Our international team of 500 Logistics, HR and Finance specialists are always looking for new ways to refresh and create products, build stronger brands and have a positive impact on consumers and the communities where we live and work.


The role: 

  • The first point of contact for all customers in need of technical assistance;
  • Identify and apply the best solution based on issue and details;
  • Perform remote troubleshooting or walk the customer through the problem-solving process;
  • Translate technical information correctly to customers, whereas maintaining accurate information on details for other IT teams;
  • Recording information, events, problems, etc. in the responsible resolution logs;
  • Identify and suggest possible improvements or automation on procedures.


Who we’re looking for: 

  • Good written and spoken knowledge of English and French
  • Graduate degree, a technical degree is considered an advantage; 
  • Minimum 1-year experience as a help desk technician or other customer support role is required;
  • Experience in working in a multi-national environment is an advantage;
  • Good analytical and problem-solving skills;
  • Technical mindset and solution-oriented;
  • Willing to learn and share;
  • Flexibility.




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