Hot Senior Support Engineer – Office 365

Required languages






Type of job



IT jobs

  • Flexible working time
  • Extra holidays
  • Company recreational facilities
  • Caffeteria
  • Sick days
  • Home office
  • Children-friendly office
  • Budget for personal development and growth

Médecins Sans Frontières is an international medical humanitarian organization that provides medical assistance to people affected by conflict, epidemics, disasters, or exclusion from healthcare.

Your challenge

You have a unique opportunity to be a part of this implementation journey. As a Senior Support Engineer – Office365 will need to be hands-on to manage and maintain MSF’s Office 365 tenants and related technologies. Office 365 infrastructure is utilized across the entire MSF Movement. Senior Support Engineer will maintain connections to Office 365, and manage multiple Office 365 tenants, although MSF’s tendency is towards one global tenant. For this you will be asked to get involved with the integration/consolidation if needed. This position will report initially to the Service Delivery Manager.

You will be responsible for: 

*Manage Office 365 services and Azure infrastructure (servers, services and connectivity)

*Provide trouble resolution on complex problems and develop root cause analysis activities that resolve significant system issues – highest escalation point

*Participate in the design of the enterprise architecture

*Oversee enterprise mix of vendor services; recommend changes and updates to strategy

*SharePoint site Administration and projects

*Communicate and escalate issues to vendors directly

*Lead implementations for systems and networks; develops testing plans to ensure quality of implementation

*Deliver major upgrades and reconfigurations in change control

*Design and analyse mix of vendor services to meet business requirements; maintain relationship with Vendors

*Be part of project teams for technical consultation to business partners

*Integration of O365 services and security control of Azure.

*To ensure uptime and seamless operation, you will run daily health checks (monitor sync process of various applications, sizes and sharing, monitor and communicate to stakeholders the performance of the services).

*PowerShell scripting (for 365 management)

*User & access management, patch management and application security 

*Maintain a highly secure system through proper configuration and system access monitoring

*Develop and maintain internal O365 knowledge base 

*Document changes to the systems using change management best practices.

*Assist with the creation of policies around the proper use of Office 365 services and support.

*Collaborate with other MSF staff, including networking, security, and other IT teams, to facilitate effective issue resolution. 

*Ensure service delivery meets the business requirements (based on defined SLAs).

Your profile

*3-6 years of experience required in a support and operations role in any of the following areas: Wintel Servers, Microsoft Collaboration Products, Messaging Environments or Active Directory Services, operating systems, storage; or any combination of education and experience, which would provide an equivalent background.

*Experienced Enterprise Architect

*Cloud infrastructure and servers background – specifically with connectivity, communications, integration and operating environment

*Multiple Microsoft certifications (MCP – Microsoft Certified Professional; MCSA – Microsoft Certified Solutions Associate preferred)

*Required experience with Microsoft Exchange Server 2010, 2013 or 2016 and with Microsoft Skype Server 2010 and/or Skype for Business Server 2015

*Proficient with PowerShell scripting

*Proficiency in Modern SharePoint administration

*Project management experience preferred

*Proffered experience with architecting, designing and building large scale, multi-regional Microsoft Exchange environments

*Capable of working independently with minimal supervision, participating in projects, and capable of resolving most incidents and configuration changes required

*Significant operational experience required in one or more core infrastructure technologies; capable of serving as a subject matter expert

*Understanding of firewall requirements needed for all Office 365 functions

*Experience with concepts as IaaS, PaaS and SaaS and how the various elements of O365 application co-exist and how each application works

*Working knowledge of MS Excel, Word, Project and PowerPoint required

*Solid understanding of ITIL/ITSM best practices

*English on communicative level is a must.

*No travelling to other MSF locations required

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