Hot Customer Service w. German (Brewery)

Required languages

GermanAdvancedEnglishAdvanced

Seniority

Mid level

Company

Experis

Location

Prague

Type of job

Full-time

  • Discount on company products or services
  • Flexible working time
  • Extra holidays
  • Contributions to sport, culture or past time activities
  • Home office

The worldwide known drink company is looking for a Senior Customer Service Specialist with German who will deal with customer's complaints and questions, provide information about products and services, coordinate and follow up the actions via calls, emails, or customer platforms.


Main responsibilities:

·      Communicate with the company's customers via emails and calls & build relationships with them

·      Answer their questions, provide all information they need

·      Help them with issues

·      Escalate the issues to the manager or subject matter expert if the issue cannot be resolved

·      Participate in the projects to support the various business areas

·      Keep the tracker of customer interactions, transactions, comments, and complaints

·      Develop a working knowledge of Sales Force.com

·      Propose changes and improvements of Customer Experience (any other) platform

·      Run reports to analyze issues and implement improvements within


Requirements:

·      Relevant experience ideally from FMCG company

·      Perfect German and English (you will use them at your work daily, both languages are required)

·      Knowledge of MS Excel / SAP or SalesForce is a big plus!

·      Interpersonal & communication skills, responsibility & reliability


Benefits:

·      Working for a well-known and stable company

·      Pleasant & friendly working environment

·      1-year contract with possible prolongation

·      Competitive salary

·      Flexible working hours

·      Home office

·      Meal vouchers

·      Extra holiday

·      Multisport Card

·      Free company’s products

·      Prague 4




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