Hot Senior Customer Relations Specialist

Seniority

Mid level

Location

Prague

Type of job

Full-time

Required education

Bachelor

Category

Admin jobs

  • Bonuses
  • Mobile phone
  • Notebook
  • Meal vouchers or meal contributions
  • Courses and training
  • Contributions to sport, culture or past time activities
  • Home office

Job purpose:


The Senior Customer Relations Specialist is responsible for developing and managing of D2C platforms through consumer’s interaction through different channels (phone, emails, social media, web to case)


This includes, but is not limited to, the resolution of consumers complaints, inquiries to drive digital sales, analysis of consumer feedback, trends and share those with stakeholders from different departments.


The ultimate goal of this position is to work cross functionally with other team members to enhance the balance between consumer, customer and company objectives.


Key responsibilities:


  • Maintain customers questions and doubts on D2C platforms
  • Develop and execute comprehensive, multi-channel client engagement research and share results with relevant stakeholders
  • Manage product and technology issue cases
  • Create and/or coordinate creation of content for data visibility to other departments with weekly reports


Qualifications:


  • Bachelor’s degree in economics or related field preferred
  • Fluent English, French and/or Dutch
  • Advanced excel and powerpoints skills
  • Previous experience with Salesforce or Social Studio is an advantage
  • Multicultural experience is a big plus


What we offer:


  • Great location nearby Chodov (metro C) – modern center
  • Benefits: (annual bonuses, 25 days of holiday, meal vouchers, home office, multisport card, wellness program, trainings)
  • Work in multinational environment



Would you like to have a call and discuss this job opportunity? Please send us your CV in English and we will contact you!



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