Hot SAP HR/Hcm Helpdesk Functional/Technical Support

Required languages

English

Seniority

Mid level

Location

Prague

Type of job

Full-time

Category

IT jobs

  • Flexible working time
  • Extra holidays
  • Company recreational facilities
  • Caffeteria
  • Sick days
  • Home office
  • Foreign business trips
  • Dog-friendly office
  • Children-friendly office
  • Budget for personal development and growth

Médecins Sans Frontières is an international medical humanitarian organization that provides medical assistance to people affected by conflict, epidemics, disasters, or exclusion from healthcare.


Your challenge:

We currently have an exciting opportunity for an enthusiastic SAP HR/HCM Functional /Technical support specialist to join our SITS SAP Solutions Team (known within MSF as “Symphony”) You will provide Level Two functional/technical support to our customers. SAP Symphony is used across the entire MSF Movement. This position will report initially to the Service Operations Manager.


You will be responsible for: 

* Provide functional/technical second level end user support, training and guidance

* Quickly and professionally assess incidents and services request and take steps to resolve

* Understand the business processes and apply knowledge in SAP environment

* Understanding the basics of SAP authorization concepts in an enterprise environment (Single/Composite Roles, Structural Profiles, etc.)

* Maintain Role Matrix and documenting users’ requests

* Responsible for administration of SAP roles and authorizations

* Manage the incidents and delivery solutions in the HCM domain

* SAP basic infrastructure and network maintenance and monitoring (RFC, iDoc, IPSec VPN connection)

* SAP Master Data Management required for functional processing and SAP Transaction Data

* Liaise with the functional and business teams to assist with the ongoing functional support of SAP

* Work with local HR team to ensure users have adequate roles assigned and can perform their tasks

* Work with the other support teams to facilitate incident and problem resolution

* Performs advances system checks and deep test to identify the root cause and document solutions for incidents

* Ensure service delivery meets the business requirements (based on defined SLAs)

* Perform regular reporting and communicate with Vendors and 3rd parties


Your profile

* Strong written and verbal communication in English

* 1-3 years of front-line IT support role experience or equivalent position is required

* Have SAP HCM knowledge, covering system support and incident management of SAP HCM functional areas 

* Have SAP security technical skills, covering implementation and support of SAP security & authorizations in SAP HCM and BASIS components

* SAP BASIS administration and user maintenance experience

* SAP virtual server monitoring exposure

* SAP interface monitoring experience (RFC, iDoc)

* Working knowledge of Networks (WAN, LAN, IPSec VPN)

* Working knowledge of SAP Master Data Management

* Working knowledge of transports

* Comfortable working in a team and independently

* Ability to work flexibly and analytically in supporting end users 

* Working knowledge of MS Excel, Word, Project (or equivalent) and PowerPoint required

* Willingness to learn new things

* SAP Certification preferred

* Exposure to ITIL Framework is a plus

* Knowledge of ITSM tools (e.g. TopDesk, Zendesk, IT Tracker, JIRA or others) is a plus





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