Hot Reservation Specialist with German

Required languages

GermanAdvancedEnglishAdvanced

Seniority

Junior

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

  • Bonuses
  • Contribution to vacations or recreational activities
  • Contributions to travel costs
  • Meal vouchers or meal contributions
  • Caffeteria
  • Refreshments
  • Contributions to sport, culture or past time activities
  • Home office
  • Budget for personal development and growth

About our company: 

 

BlueLink International CZ is an Air France international company based in Prague: 420+ employees, 65 nationalities, 22 different languages spoken, and a business that is constantly growing. 

 

For Bluelink, the human being will always be at the heart of the Relationship. 

We believe in the value of relationships and the power of culture and emotion to create a link between people. 

Our team members consistently display an attitude of excellence and the ability to think like a customer. 

 

Do you want to work for prestigious airline companies? You like tourism and are open-minded? 

 

Come and join us, you will be in a challenging environment with tons of growth opportunities! 


About the Position: 

 

As a customer service specialist, you will have one of the most important roles in our company, being the link between our passengers and our clients.  

You are in charge to create a link between cultures. 

Our employees’ daily challenge is to satisfy customers with requests regarding after-flight claims, loyalty programs, booking of flight tickets, B2B activities, social media, and related subjects. 

 

If you are a person who enjoys working in a fast-paced international environment, this is your opportunity. 

 

You will need to enjoy helping others, being naturally outgoing, and committed to improving customers' experience. 

  • Handling bookings via phone, mail and social media channels 
  • React in case of flight disruptions and rebook the passenger on other flights 
  • Ensuring fast and efficient communication with our passengers as chat support 
  • Ensuring that passengers have perfect pre-flight service and perfect after-flight care. 
  • Handling B2B group bookings for travel agencies via phone, mail and specialized software 
  • Providing information to our clients (regarding compensations, additional services e.g.) 

 

What are we looking for: 

 

  • Advanced level of German and English language written and spoken (C1) 
  • Willingness to communicate and help customers, willingness to go the extra mile 
  • Professionalism, accuracy, punctuality, responsibility, and team spirit 
  • Previous Experience in Customer Service is a plus, but not necessary 

 

Do you like traveling? Discovering new places? BlueLink offers competitive benefits and awesome flight privileges! 

 

You can look forward to these BENEFITS: 

 

  • Paid Training and Free Development 
  • 3 extra free days off – together 23 days (applied on a yearly proportionate basis) 
  • Travel fund: up to 12 000 CZK per year to spend on airplane tickets for you and your family or friends 
  • Leisure time: up to 6 000 CZK per year to spend on sports activities/relaxing time/language courses 
  • Meal tickets in the value of 100 CZK per working day after the trial period 
  • Discounted air tickets with Air France (after 12 months seniority) 
  • Private medical assistance ulékaře.cz for you and your relatives 
  • Multicultural team of people from the whole world 
  • Two cafeterias, a massage chair, a table football, and a restroom are at your disposal!


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