Hot Reservation Specialist with French

Required languages

FrenchProficientEnglishAdvanced

Seniority

Junior

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

  • Bonuses
  • Contribution to vacations or recreational activities
  • Contributions to travel costs
  • Meal vouchers or meal contributions
  • Caffeteria
  • Refreshments
  • Contributions to sport, culture or past time activities
  • Home office
  • Budget for personal development and growth

About our company:

BlueLink International CZ is an Air France international SSC based in Prague: 600+ employees, 50+ nationalities, 35 different languages spoken and a business that is constantly growing.

Our team members consistently display an attitude of excellence and the ability to think like a customer. Our employees’ daily challenge is to satisfy customers with requests regarding: after flight claims, loyalty programs, booking of flight tickets, B2B activities, social media and related subjects.



Interested in working in a fast-paced, team-oriented environment? BlueLink offers competitive benefits and awesome flight privileges!


Job description

  • Handling Transavia bookings via phone, mail and especially social media channels
  • Ensuring fast and efficient communication with our passengers as chat support
  • Ensuring that passengers have a perfect perfect pre-flight service and a perfect after-flight care.
  • Providing information to our clients
  • Providing commercial solutions


Job Requirements

  • Proficient level of French language
  • Advanced level of English language
  • Efficiency in phoning&mailing and as chat support
  • Experience in customer service is a plus, but not necessary
  • Adaptability to work on weekly changing shifts and up to 2 weekends per month (8h30min of daily shifts, core hours 8 am-10 pm)



Benefits for our employees

  • Travel fund: up to 12 000CZK per year to spend on airplane tickets for you and your family or friends
  • Leisure time: up to 6 000 CZK per year to spend on sport activities/relaxing time/language courses
  • Meal tickets in the value of 100 CZK per working day after trial period
  • Discounted air tickets with Air France (after 12 months seniority)
  • Private medical assistance ulékaře.cz for you and your relatives
  • 3 extra free days off – together 23 days (applied on yearly proportionate basis)
  • Paid Training and Free Development (We provide full training in loyalty programs, after flight claims, booking, B2B activities, social media and related subjects. We share proven methodologies that are led by experienced trainers that ensure your success with us. Regular development sessions forms you for internal promotions and leadership roles within BlueLink Group.)


How do we proceed once we receive your application?

Once we receive your CV, we will send you by e-mail two language tests and a personal questionnaire. Then, we will contact you again in order to have a first round interview with one of our HR representatives. If the first round interview is successful, we will invite you to the final interview with one of our managers. If everything goes well, we are ready to welcome you among us.



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