Relationship manager for VIP clients (Australia)

Required languages

EnglishProficient

Seniority

Student

Company

Tabella s.r.o.

Location

Prague

Type of job

Full-time

Required education

Basic

  • Bonuses
  • Meal vouchers or meal contributions
  • Company recreational facilities
  • Courses and training
  • Caffeteria
  • Refreshments
  • Contributions to sport, culture or past time activities
  • Sick days
  • Company events and teambuilding
  • Dog-friendly office

Relationship manager for VIP clients (Australia)- Tabella s.r.o.


If you are full of positive energy, your presence inspires colleagues and customers, if you are resilient and have a never-give up attitude, if you dare to dream big and if salesmanship is your forte, we would like to talk to you.

If you are looking forward to making a significant impact in a fast paced, high-growth entrepreneurial organization and would like to work closely with an exceptional leadership team, this is the position for you.

As a VIP Manager, you will be our brand ambassador to high net worth clients of our company. Your goal is to keep them happy, engaged and grow their frequency and value of deposits.



Responsibilities:


* Establish personal relationship with the most valuable assigned VIP clients in Australia

* Review VIP accounts daily to assess the tier level of VIPs and optimize VIP activities

* Provide inter-departmental reports to anticipate future levels of contacts for forward planning of the VIP schedule

* Ensure promotions and retention campaigns customised for VIPs

* Ensure risks and issues are escalated to the Head of VIP

* Monitor and evaluate VIP players to ensure maximum life time value



We are looking for you to demonstrate:


* Excellent understanding of high net worth customer – need and expectation

* A passion for and experience of hosting VIP customers at events

* Personable and engaging communication skills through a variety of medium

* A strong understanding of gaming products and player preferences

* You are a good listener, empathetic and discreet

* You thrive under pressure rising to any challenge presented to you

* Has a strong knowledge of, and passion for, all Gaming products

* A commitment to continuously improving the service offered to high value clients

* You can actively apply gaming knowledge and regulation to benefit the business and your customers



Essential Skills & Experience:


* Excellent oral and written communication skills in English - native speaker

* College diploma, preferably in a business-related discipline, or equivalent experience

* 3-5 years of experience in the ecommerce/gaming/forex trading

* Advanced knowledge of MS Word, Excel, Outlook..

* Proven ability to motivate and manage a diverse employee group

* Excellent organizational and prioritization skills

* Ability to perform under pressure and pay attention to detail

* Ability to understand and meet the needs of a diverse client base

* High customer-focus



We offer you in return:


* Start-up experience

* Competitive Salary

* Bonus based on Performance

* Excellent International Environment

* Dynamic Work Culture

* Meal tickets

* Cafeteria program (6.000CZK per year)

* Xmas bonus (25%-50% of monthly base salary)

* 25 days of paid holiday + 5 sick days

* Modern offices with a fun zone

* Opportunity for professional growth

* Pleasant work conditions

* Option of further education and training



For more information about us you can visit http://www.tabella.cz


If you think you are the right candidate for this position, we would love to hear from you.


Please send us your resume along a cover letter explaining why you are the best fit for this position.




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