Project And Operations Coordinator

Required languages



Mid level



Type of job


Required education

Secondary education or professional training with school-leaving exam

  • Bonuses


DEFEND INSURANCE is a dynamic international company operating in the field of automotive insurance. We are proud we have built up experienced and efficient teams that manage all the major areas of our business, and our long term aim is to employ a team of enthusiastic and talented people, motivated to succeed. We offer you the opportunity to join us. 

This role suits someone who has attention to detail and experience working in a busy high volume office environment. This role requires interaction with all various people within the company so a friendly and helpful demeanour is required. Working as part of a team, you will be responsible for ensuring the smooth workflow of the department.

Key Accountabilities:

  • Assisting dealers with all enquiries including but not limited to: setting up new users, making policy amendments, assisting dealers with navigating the iGard systém
  • Preparing ad-hoc reports
  • Managing all supplier and repairer payments, claims payments, cancellations and refunds of policies.
  • Liaising with underwriters and insurance policy audits
  • Managing efficiency projects for the team including iGard, Setting up VPS, Procedure documents.
  • Responsibility for system maintenance and development in line with client needs.


  • Has a broad experience of working in a customer service environment 
  • Native / Close to native level English.
  • Good communication skills, relationship management skills, negotiation and investigative skills, organizational, prioritization, and multi-tasking skills. Ability to meet & exceed customer expectations.
  • Proficient computer skills (MS office applications, Word, Excel, Outlook).
  • Legal right to work in Prague (e.g. Visa)

Why you should apply: 

The security of international company.

The company is growing fast so there is a real potential to continually progress, within the organization.

Multinational friendly team.

Competitive salary.

Great benefits - 5 weeks of vacation, Sick days, Trainings, Multisport card, Bonuses and regular engagement activities.

Additional information:

Location: Prague 4 - Chodov

Employment contract: full-time

Contract duration: Permanent

Start date: Immediately

If you want to be part of our further growth apply with your CV in English language together with a cover letter.

For more information about our company go to: and  

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