Hot Order to Cash Team Lead with Czech or Slovak







Type of job


Required education


  • Retirement or life insurance contributions
  • Extra holidays
  • Caffeteria
  • Refreshments
  • Sick days
  • Company events and teambuilding

Purpose of the Job:

  • Collection is the process of securing cash payments after a customer is billed. It spans the process from the time the invoice is issued, or the equipment is installed to the time the payment is applied to the order. This process includes researching payments, assisting the customer with invoicing questions, and managing/resolving disputes.
  • Management of Collections and Disputes team

Main Responsibilities:

  • Ensure you and your team meet or exceed relevant performance measures and objectives
  • Lead, motivate and develop the team, ensuring their performance is effective
  • Be responsible for motivation encouragement of individual and team development
  • Ensure you and your team actively support Accenture company values:

- Client Value Creation

- Best People

- Respect for the individual

- Integrity

- Stewardship

- One Global Network

  • Ensure you and you team actively demonstrate client and customer focus
  • Develop team members to achieve highest potential and aspirations
  • Coach team members and peers to provide direction and advice
  • Produce accurate and timely reporting
  • Identify improvement areas and drive appropriate changes
  • Manage to drive operations in accordance with the agreed headcount and ensure effective use of resources to maximize productivity
  • Draft resource plans to incorporate holiday and sickness, maintain holiday and sick leave records
  • Participate in the recruitment of new team members
  • Work closely with other supervisors to ensure consistency of approach, and cross team working
  • Provide active support to all relevant unit activities
  • Career development activities for team members including performance management, informal feedback, training, motivation
  • Complete assigned tasks/reports within agreed deadlines and quality
  • Co-operate on additional critical tasks for the unit (e.g. audit, internal audit etc.) according the decision of SDL
  • Develop appropriate client relationship
  • Develop a good relation within the team and share experience

Skills, knowledge & experience:

  • Fluent language skills (English both verbally and orally)
  • Strong communication and decision skills
  • PC skills (MS Office, SAP)
  • Accounting principles and OTC knowledge
  • Customer service experience
  • People management skills
  • Ability to work and make decisions independently

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