Práce - Prague

Operations Manager

Požadované jazyky

AngličtinaPokročilá

Požadavky

Graduate

Lokalita

Prague

Druh práce

Full-time

  • Sleva na firemní výrobky/služby
  • Volná pracovní doba
  • Firemní akce
  • Vlastní organizace náplně práce

International tour company is seeking a professional to join our team as manager of our daily operations in Prague.


• Managing our team of 20+ guides.

• Maintaining partnerships with accommodation providers and partner venues.

• Preparing reports for Operations and Financial Directors. 


The Operations Manager will work in conjunction with our Operations Assistant and Partner Relations personnel.


Here you have the opportunity to make an impact in the travel industry as an integral part of an international company operating a number of online platforms and offline brands. You will be responsible for managing the Generation Tours brand’s operations and activities in Prague to ensure the highest quality of service, help increase reach, and maximize ROI. 

This is a full time position. 


Responsibilities:


• Be the first contact point for customers and guides.

• Recruit & Manage walking tour & pub crawl guides, guide’s schedules and accounts, chair monthly group meetings.

• Implement & oversee policies and protocols to ensure the consistent highest quality of our services. 

• Maintain operational relationships with accommodation-provider partners, venues, and associates. 

• Communicate with group agents and facilitate group booking requests.

• Work in conjunction with Partner Relations role to identify and acquire new partners, increase customer volume and maximise profitability.

• Cash reconciliation and lodgements. 

• Perform some light administration duties, reply emails, liaise with Finance & IT departments, prepare occasional reports for directors. 

• Ensure online information is accurate across relevant sites & channels, some occasional distribution of printed materials.

• Monitor competitor’s activities and maintain an up to date working knowledge of the industry. 

• Organize ad-hoc events when required, develop and implement new tours or strategies if required. 


Required Skills and Experience:


• Must have a passion for travel and an avid interest in the travel sector.

• Experience in tour guiding and / or pub crawl guiding / in hostel roles is a big plus, but not essential. 

• Experience in tourism related field preferred.

• Familiarity with and a passion for the free tour and pub crawl concept preferred.

• In-depth knowledge of Prague as a tourist destination.

• Must be computer literate and possess excellent standard of English, both written & verbal. 

• Customer-service minded and possess ability to identify potential crises issues and resolve same. 

• The right candidate will be organized, reliable, attentive to detail, forward-thinking and confident, capable of inspiring the best from the team of guides and colleagues. 

• Have positive attitude and an energetic, outgoing personality.

• Be self-motivated with a strong work ethic.


About our company:


Generation Tours is a brand owned and operated by The HostelCulture Group – an Irish company specializing in online booking platforms and offline tour activities. Generation Tours operates daily Free Walking Tours and the Backpacker Pub Crawl in five cities in Europe – Prague, Dublin, Budapest, Barcelona and Berlin.

www.generationtours.com


How to apply?


If this opportunity excites you and you think you’re a fit for our young team, please send us your CV and cover letter. Please include in the subject field the position for which you’re applying (Operations Manager) and in which city (Prague). 



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