Operations Manager

Required languages

EnglishAdvanced

Seniority

Graduate

Location

Prague

Type of job

Full-time

  • Discount on company products or services
  • Company events and teambuilding

International tour company is seeking a Professional to join our team as Manager of our Daily Operations in Prague.


In this full-time position you will be responsible for managing the Generation Tours brand’s operations and activities in Prague to ensure the highest quality of service, help increase reach, and maximize ROI. 


Responsibilities:


• Be the first contact point for customers and guides.

• Recruit & Manage a team of 20+ walking tour & pub crawl guides, guide’s schedules and accounts, chair quarterly group meetings.

• Implement & oversee policies and protocols to ensure the consistent highest quality of our services. 

• Maintain operational relationships with accommodation-provider partners, venues, and associates. Distribute printed materials.

• Communicate with group agents and facilitate group booking requests.

• Identify and acquire new partners, increase customer volume and maximize profitability.

• Cash reconciliation and lodgements. 

• Perform some light administration duties, prepare reports for directors. 

• Monitor competitor’s activities and maintain an up to date working knowledge of the industry. 

• Organize ad-hoc events when required, develop and implement new tours or strategies if required. 


Required Skills and Experience:


• Must have a passion for travel and an avid interest in the travel sector.

• Experience in tour guiding and / or pub crawl guiding / in hostel roles is a big plus, but not essential. 

• Experience in tourism related field preferred.

• Familiarity with and a passion for the free tour and pub crawl concept preferred.

• In-depth knowledge of Prague as a tourist destination.

• Must be computer literate and possess excellent standard of English, both written & verbal. 

• Spanish language knowledge is a plus.

• Customer-service minded and possess ability to identify potential crises issues and resolve same. 

• The right candidate will be organized, reliable, attentive to detail, forward-thinking and confident, capable of inspiring the best from the team of guides and colleagues. 

• Have positive attitude and an energetic, outgoing personality.

• Be self-motivated with a strong work ethic.


About our company:


Generation Tours operates daily free walking tours and pub crawls in five cities in Europe – Prague, Dublin, Budapest, Barcelona and Berlin.

www.generationtours.com


How to apply?


If this opportunity excites you and you think you’re a fit for our young team, please send us your CV and cover letter. Please include in the subject field the position for which you’re applying (Operations Manager) and in which city (Prague). 



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