L1 Network Support Engineer - Dutch/French/German

L1 Network Support Engineer with English and Dutch/French/German 24x7

The primary responsibility of Network Support Engineers is to provide a service to external clients to ensure that the IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and to restore service to end-users by managing incidents to resolution. The Network Support Engineer L1 focuses on first-line support for standard and low complexity incidents, requests, problems, and events.

Responsibilities:

• Monitoring of existing infrastructure
• Providing 1st line support - solving incidents, events, problems
• Where necessary, they escalate requests and exceptions to the 2nd line support team.
• Incident, problem, request, and event management
• Shift Management

Required Work Experience:

• previous working experience with supporting networking technologies
• knowledge of Cisco technologies
• CCNA certification is a big plus
• English language (written and spoken) - at least B2
• French, Dutch, or German language (written and spoken) - is a big plus
• willingness to work shifts 24x7 (nights, weekends, public holidays)

What we offer:

• variable yearly bonus
• 5 weeks of vacation
• 3 sick days per year
• Notebook and mobile phone
• 55CZK meal contributions
• Contribution to the pension insurance in the amount of 1,000 CZK monthly
• Cafeteria benefity system - 400 CZK/month
• Compensation of salary beyond the statutory wage compensation in the amount of the full fixed basic salary for temporary incapacity up to 21 days per year
• Over standard healthcare
• Refreshment (fruit, coffee, tea), monthly company breakfasts

Does it sound interesting to you? Let us know!