Junior Technical Support Agent

Required languages

EnglishAdvanced

Seniority

Junior

Company

Memsource a.s.

Location

Prague

Type of job

Full-time

Required education

Education not important

Category

IT jobs

  • Flexible working time
  • Refreshments
  • Sick days
  • Home office
  • Company events and teambuilding

Founded in 2010, Memsource is the world’s leading cloud-based translation management system. Headquartered in Prague, we serve customers in the Americas, Europe, and Asia. Memsource helps global customers translate more efficiently and some of the world’s largest global businesses are our customers. Over 2 billion words are processed monthly through the Memsource Cloud translation platform. Our team of 100+ is based in Prague, Czech Republic; Boston, US; and Tokyo, Japan.


We are looking for a technical support professional interested in working at a fast-growing, global, cloud-based translation technology company. We would like you to join Memsource and help change the way companies manage translations and communicate with global audiences. In this role, you will be expected to learn the ins and outs of our daily routines and procedures. You will be working as a part of the Memsource Technical Support team to ensure continued company growth, all the while working in a fun, innovative, start-up environment with an experienced and supportive team.


What you’ll be doing on a daily basis in the Support Team:


  • Helping translators and reviewers to solve problems with their translation projects
  • Helping Project Managers to set up project workflows and manage their Linguistic teams
  • Helping Memsource users with best practices for managing translation memories, term bases, and machine translations
  • Interacting with representatives of translation agencies via our ticketing system
  • Creating requests for enhancing current features (e.g. Quality Assurance, Concordance Search, Project Templates, etc.) based on user feedback
  • Reproducing issues reported by Project Managers and Linguists in all the Memsource Editors
  • Helping translators and Project Managers to prepare and import various file formats (e.g. Word, Excel, PDF, etc.)


The key skills we will be evaluating include:


  • Excellent written and communication English skills - we’re an international team and English is our official language
  • High-level knowledge of the Czech language
  • Interest and ability to learn technical aspects of the language and localization industry
  • Advanced PC skills - technology is our friend, not our enemy
  • Self-motivated, proactive, and results-driven team player


Why should you work at Memsource?


  • You’re interested in gaining experience working at a successful and rapidly-growing global cloud-based translation technology company.
  • You seek to work in a small international team with no corporate bureaucracy
  • We know you have a life outside of the office - enjoy flexible hours and a home office option.
  • You will work in a newly renovated office in Prague’s city center near the Národní třída metro station, with wrap-around terraces, a chill-out area, complimentary coffee, tea, and snacks, bicycle stands, and a shower.
  • You can improve your language skills with free on-site English lessons.
  • We hold weekly company breakfasts in the office and monthly all-hands meetings where everyone is updated with the latest company news.
  • Get out of the city during bi-annual team-building weekends, including camping and a winter hiking trip to Sněžka mountain.




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