Hot Junior IT Support Specialist

Required languages

EnglishProficient

Salary

CZK 35,000 - 45,000

Seniority

Junior

Location

Prague

Type of job

Full-time

Required education

Education not important

Category

IT jobs

NonStop Consulting is a fast growing, international, English speaking recruitment agency with offices in the UK, Scotland, Switzerland and in the Czech Republic.


We are currently looking for a Junior IT Support Specialist to provide excellent support to staff both remote and onsite. The individual will provide technical assistance and support related to computer systems, hardware, and software. This is an excellent opportunity to be part of a growing organization with a bright future. The Junior IT Support Specialist is responsible for responding to requests, completing diagnostic triage, isolating problems as well as providing and implementing sound solutions.


General:

·        Experience:   candidate could be without experience,

                                  1-2 years of experience in a similar position is a significant advantage.

·        Location: Prague (on-site), Czech Republic

·        Education required: high school graduate interested in the IT technologies,

                                     University degree in IT/other technical areas is an advantage.


Key responsibilities:

·        Provide technical assistance and support for incoming requests and issues from employees related to computer systems, software and hardware.


·        Respond to requests either in person, via phone, or via email.


·        Triage and solve problems by asking appropriate questions to determine the nature of problem and discover solution.


·        Install, modify, and repair computer hardware, peripherals and software for users. Follow up with users to ensure issue has been resolved.

·        Monitor and react to the incidents from Companies’ monitoring tools according to established procedures.

·        Maintaining & troubleshooting corporate IT devices like IP phones and printers.

·        Minor participation in IT projects.

Competencies required (knowledge, skills and abilities):

·        English language on a good communicative level.

·        Customer service attitude.

·        Friendly and approachable manner.

·        Ability to react quickly to ensure business continuity.

·        Detail-orientated, results driven and in possession of a can-do attitude.

·        Capable of working both independently and within a team, under stress. 

·        MS Windows Operational Systems and office applications knowledge (MS Windows 7/8/10; MS Office, etc.).

·        Basic level of understanding of IP networks.


Knowledge/Experience as an advantage:

·        1-2 years of experience in a similar position.

·        Microsoft domain environment knowledge/basic experience (Active Directory, MS Exchange, GPO).

·        Basic knowledge/experience of network elements configuration.

·        End users’ hardware knowledge/experience.

·        Any additional European language (e.g., French, Italian).



Apply now to have a discussion with one of our team members at NonStop who can give you more information on this offer. 



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