Hot IT Telco Engineer

Required languages

EnglishAdvanced

Seniority

Specialist

Location

Prague

Type of job

Full-time

Category

IT jobs

  • Bonuses
  • Contribution to vacations or recreational activities
  • Meal vouchers or meal contributions
  • Caffeteria
  • Contributions to sport, culture or past time activities
  • Time dedicated to innovation
BlueLink International CZ s.r.o.

We are professional, transparent and fun to be with. We are BlueLink International CZ. Our company belongs to Air France-KLM group and our major task is to make our passengers feel comfortable during their travels and to offer solutions to their potential issues (ticket reservations, luggage claims, loyalty programs etc.). Helping is our passion.


Mission

Within IT Operations department of BlueLink Group, Telco IT Engineer works with IT Operations Manager in the context of maintaining IT call-routing systems in operational conditions, and deployments related to new activities and call routing related tasks. In particular, he guarantees the availability and performance of various platforms of IT system [Interactive Voice Response, Automatic call distributor etc].


What are you going to do at our company?

  • Technical administration of telephony solutions, Contact Center platforms and outbound call campaigns platform
  • Provide daily operational support for IT call-routing platforms and infrastructure
  • Propose and implement IVR script trees; defining common settings for IVR/ACD tools. Deploy agent scripts for outbound calling campaigns
  • Proactively identifying and resolving incidents and problems; managing production incidents when they occur, provide service restoration and ensure regular communication with affected parties
  • Asset/capacity management and maintenance of the entrusted platform
  • Support and implementation of interesting IT projects
  • Design of technical solutions; lead other IT Telco engineers if/when needed.
  • Contribution in the selection process of future solutions through tenders/RFP process.
  • Creating and maintaining technical documentation, ensure procedures compliance
  • Managing vendor relationships [quoting, orders, escalations]
  • Participation in rotational on-call service


What do we require from you?

  • Solid knowledge in troubleshooting of contact center tools: IVR designer, ACD, supervision, recording, call accounting system; experience limited to administrative telephony is not sufficient.
  • Experience with network and call-routing platforms administration and support 2+ years
  • Experience with PABX administration: Alcatel / Cisco / Avaya / AudioCodes PBX
  • Knowledge in VOIP; Voice XML language, LUA programming language, SIP – protocol language/logic
  • Experience with at least one of the following technologies: Genesys, Odigo, Altitude
  • Some knowledge/practice with software development [algorithmic, programming or scripting language like visual basic].
  • Advanced networking knowledge
  • General knowledge of concepts used in IT, basics about databases, operating systems [Windows, Linux] and virtualization
  • Advanced English
  • Being independent, communicative and able to organize


What would be considered as a plus?

  • Vendor management experience with BT and Prosodie/Capgemini
  • Relevant certifications
  • French language


What do we offer?

  • Discounted flight tickets,
  • Cafeteria individual benefits system, Travel refund, meal vouchers
  • Private medical assistance for you and your family (ulékaře.cz)
  • 25 paid days off
  • Extensive and paid training on our products and procedures
  • Multicultural team of people from the whole world


Starting date: ASAP or by agreement



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