IT Support with German

Required languages

GermanAdvancedEnglishAdvanced

Salary

CZK 40,000 - 45,000

Seniority

Junior

Location

Prague

Type of job

Full-time

Required education

Secondary education or professional training with school-leaving exam

Category

IT jobs

One of the most fast-growing international company, is seeking an IT Support Specialist with German to join their international team in Prague.



Your tasks will be

To provide the Helpdesk Service to all Offices in English and German speaking countries. To receive calls from staff requesting assistance with their IT issues, accurately log calls into the service desk ticketing system. You either answer the query immediately or channel the issue to the relevant escalation point, achieve / maintain end to end SLA’s for support calls to provide a Project resource as required. 


What you'll need to succeed 

We are seeking for someone with job related experience, fluency in written & spoken German and English, knowledge in IT support, knowledge of Windows XP, Win 7, Win 10, Microsoft Office & Lotus Notes, experience with a ticketing system (Unicenter, JIRA or similar). Excellent Customer Service Skills, ability to prioritise and effectively manage own time are also required. 


What you'll get in return 

Our client offers competitive salary on full-time position, international environment of rather small SSC that participates in interesting projects for prestigious clients in the field. Possibility for long-term cooperation in an international team, flexible start/end of working hours and opportunity to work up hours, 5 weeks of holiday, meal tickets / catering allowance, educational courses and training and more.


What you need to do now

If you're interested in this role, apply now and forward an up-to-date copy of your CV.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. 



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