IT Support with German

Required languages



CZK 38,000 - 45,000


Mid level





Type of job


  • Retirement or life insurance contributions
  • Courses and training
  • Refreshments
  • Sick days
  • Home office

Your new company

Global leader for tests, inspections, certification related to quality, health & safety, environmental and social responsibility based in Prague is seeking new colleagues. 

Your tasks will be

To provide the Helpdesk Service to all Offices in German speaking countries

To receive calls from staff requesting assistance with their IT issues, accurately log calls into the service desk ticketing system. You either answer the query immediately or channel the issue to the relevant escalation point, achieve / maintain end to end SLA’s for support calls to provide a Project resource as required. 

What you'll need to succeed

We are seeking for someone with job related experience, fluency in written & spoken German and English, knowledge in IT support, knowledge of Windows XP, Win 7, Win 10, Microsoft Office & Lotus Notes, experience with a ticketing system (Unicenter, JIRA or similar). Excellent Customer Service Skills, ability to prioritise and effectively manage own time are also required. 

What you'll get in return

Our client offers competitive salary on full-time position, international environment of rather small SSC that participates in interesting projects for prestigious clients in the field. Possibility for long-term cooperation in an international team, flexible start/end of working hours and opportunity to work up hours, 5 weeks of holiday, meal tickets / catering allowance, educational courses and training and more. 

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