Na Poříčí 3a
Prague 1
11000

Job ID

-

Location

Prague

Type of job

Full-time

Salary

by agreement

Seniority/experience

Specialist

Inserted

06.02.2018

Language

English

Department

Customer Service

Category

IT jobs

Specialist : IT Support Specialist

Required languages: English

Whether you are a junior or experienced professional in IT, we need you! If you have a passion for IT, speak GERMAN and English, and would like to learn and grow within an international company based in Prague, take advantage of this unique opportunity. We will find a suitable position for you in a friendly working environment depending on your level of IT knowledge and previous experience.

What will be your key responsibilities?
- Providing IT support: monitoring and maintaining computer systems and networks
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
- Being the first contact for different kinds of stakeholders by rapidly establishing a good working relationship with employees, customers, and other professionals
- Resolving as many service requests (i.e. forgotten passwords, viruses, email issues, or more complex issues, such as providing functional support to business units) as quickly, precisely, and independently as possible
- Generating new ideas for innovation
- Analyzing and supporting the system

Who will you work for?
Work for a fast-growing IT company that runs various IT operations and project deliveries for its clients. This company is largely international and works in many other countries across the world. In addition to application services for SAP, Citrix, and SCCM and IT infrastructure operations, this company also offers multilingual desk support.

REQUIREMENTS

- Fluency in English and German
- Passion for IT and motivation to learn new skills
- IT background or previous experience in IT support role is an advantage
- Excellent PC knowledge (MS Office, network connections and devices, remote control, software and hardware installation) or willingness to learn it
- Good communicational skills – customer oriented personality
- Analytical and solutions-focused
- Superb attention to detail and a team player mentality

OTHER INFORMATION

- Attractive salary package
- Personal performance bonuses
- Holidays 5 weeks
- Sick days
- Friendly and dynamic work environment
- Trainings and language courses
- Meal vouchers
- MultiSport card (free entry to over 250 sport facilities in Prague )
- Cafeteria
- Snacks (Fresh fruit in the office, Friday breakfasts)
- Team buildings and company events
- Relocation package

Reference number: 20-28-271327/EX

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